Customer Service Supervisor

5 days ago


Taguig, Philippines Metacom Business Process Outsourcing Solution Inc. Full time

  • Oversee daily operations of the customer service team.
  • Ensure high standards of customer service are maintained.
  • Train and mentor team members to enhance performance.
  • Resolve escalated customer issues effectively.
  • Analyze feedback and implement improvements.
  • Generate reports to inform management decisions.
  • Collaborate with other departments to enhance service delivery.
  • Educational Qualifications: Bachelor’s degree in any field.
  • Experience Level: 4 years of experience in the BPO industry, 2 years of it in a leadership role.
  • Skills and Competencies:
  • Proficient in English Language
  • Strong customer service skills
  • Effective scheduling abilities
  • Exceptional organizational skills
  • Strong interpersonal and people skills
  • Solid account management capabilities
  • Strong work ethic and team player mentality
  • Working Conditions: Fast-paced environment, primarily office-based, with potential for remote work.
  • Qualities and Traits: Strong leadership abilities, excellent problem-solving skills, and a focus on customer satisfaction.
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