Technical Services Supervisor

3 weeks ago

Taguig, Philippines Focus Global Inc Full time

Overview

Join to apply for the Technical Services Supervisor role at Focus Global Inc .

The Technical Services Supervisor will lead the service operations for Technogym , ensuring efficient technical support for both internal teams and external customers. This role is responsible for overseeing field technicians and installers, resolving technical concerns, and continuously improving service KPIs. The ideal candidate will have strong technical expertise, leadership experience, and a passion for customer satisfaction.

Responsibilities
  • Provide onsite or online technical support to field technicians and customer service teams
  • Review service reports and proactively schedule necessary follow-up calls
  • Respond to client concerns and technical inquiries in a timely and professional manner (via phone or email)
  • Identify recurring product or service issues and escalate to the Service Manager or brand principal as needed
  • Ensure work tools and equipment are used responsibly and maintained in compliance with company guidelines and safety protocols
Team Management
  • Monitor technician performance and enforce proper discipline, ethics, and work practices
  • Ensure continuous learning and skill development of field technicians and installers through training programs
  • Maintain a strong and productive working culture aligned with Focus Global’s standards
Reporting & KPIs
  • Establish and monitor key technical service metrics (FCR, response/resolution time, job completion rate)
  • Drive process improvements and efficiency in service delivery
Cross-functional Collaboration
  • Coordinate with the Customer Service team to ensure after-sales concerns are resolved effectively
  • Work with the Service Manager to implement service strategies and escalate complex technical issues
What We're Looking For
  • Degree in Electrical or Mechanical Engineering or a related technical field
  • At least 3-5 years supervisory experience in a similar role, preferably in major home appliances or related technical products
  • Strong technical knowledge and problem-solving skills
  • Experience in managing field teams and complex service operations
  • Excellent communication, time management, and organizational skills
  • Ability to work cross-functionally and drive operational excellence
#J-18808-Ljbffr

  • Technical Service Supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines B. Braun Group Full time $60,000 - $80,000 per year

    Are you aTechnical Services Supervisorpassionate abouttechnical operations and team leadership? If so, this opportunity could be for you Join us at B. Braun, a leader in the medical devices industry, where your skills and experience will be recognized and celebrated. Take the next step in your career with us and help shape the future of healthcareAs...

  • Technical Services Supervisor

    2 weeks ago

    Taguig, National Capital Region, Philippines Focus Global Inc Full time ₱900,000 - ₱1,200,000 per year

    About the Role:TheTechnical Services Supervisorwill lead the service operations forTechnogym, ensuring efficient technical support for both internal teams and external customers. This role is responsible for overseeing field technicians and installers, resolving technical concerns, and continuously improving service KPIs. The ideal candidate will have strong...

  • Technical Services Supervisor

    2 weeks ago

    Taguig, Philippines Focus Global Inc Full time

    Overview The Technical Services Supervisor will lead the service operations for Technogym , ensuring efficient technical support for both internal teams and external customers. This role is responsible for overseeing field technicians and installers, resolving technical concerns, and continuously improving service KPIs. The ideal candidate will have strong...

  • Technical Supervisor

    6 days ago

    Taguig, National Capital Region, Philippines Wilserv Multipurpose Cooperative Full time ₱900,000 - ₱1,200,000 per year

    With NCII is an Advantagewith experience in Technical Supervisor rolerequires strong technical expertise, leadership skills, and the ability to ensure operational efficiency and compliance.responsibilities include monitoring team performance, troubleshooting issues, maintaining equipment and safety standards, managing schedules and inventory, and...

  • Technical Sales Supervisor

    2 days ago

    Taguig, National Capital Region, Philippines Wills International Sales Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    The Technical Sales Supervisor is responsible for independently managing and expanding sales of specific ingredients within the Dairy and Processed Meat Technology (PMT) business unit, targeting customers in the HORECA sector. This role combines sales, customer relationship management, and technical application support, including product trials and...

  • Technical Sales Supervisor

    4 days ago

    Taguig, National Capital Region, Philippines Lennor Group Full time ₱144,000 - ₱600,000 per year

    Our brand, Lennor Metier Consulting , a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with an International Raw Materials Sales Company in Food & Beverage in their search for a Business Group Manager based in Taguig City .Salary Range : ₱35,000 - ₱40,000Work Setup : OnsiteShift Schedule : Day ShiftLocation :...

  • Technical Sales Supervisor

    1 day ago

    Taguig, Philippines Lennor Group Full time

    Overview Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with an International Raw Materials Sales Company in Food & Beverage in their search for a Technical Sales Supervisor based in Taguig City . Salary Range : ₱35,000 - ₱40,000 Work Setup : Onsite Shift Schedule : Day...

  • Supervisor Technical Support

    2 weeks ago

    Taguig, National Capital Region, Philippines Dexcom Full time ₱1,200,000 - ₱2,400,000 per year

    Job DescriptionMeet the Team:Our Technical Support team is a group of skilled professionals dedicated to providing exceptional service and solutions to our customers. The team combines technical expertise with a passion for customer satisfaction. With a commitment to proactive problem-solving and continuous improvement, we aim to guarantee that each customer...

  • Customer Service Supervisor

    1 day ago

    Taguig, Philippines Optum Full time

    Optum Taguig, National Capital Region, Philippines Customer Service Supervisor – Optum Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need...

  • Supervisor - Healthcare Account

    2 weeks ago

    Taguig, National Capital Region, Philippines eData Services US, L.L.C. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionExperts in customized health information management solutions to increase efficiency and cost savings; improve revenue-cycle performance and healthcare outcome; and heighten physician and patient satisfaction.Role DescriptionThis is a full-time on-site role for a Healthcare Account Supervisor at eData Services US, L.L.C. located in Taguig....