Talent Acquisition Shared Services Associate

About Us

HelloConnect

HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.

HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.

Job Description

As a Talent Acquisition Shared Services Associate at our organization, your responsibilities include talent and onboarding candidates, sourcing, interview scheduling, reference checks, employee data management such as contract administration, pre-hire pocket and other related hire documents, while maintaining high-quality HR master and movement data and reporting. Ensuring data accuracy, updating records, and reporting issues to the team are crucial aspects of your role. You'll collaborate with respective stakeholders to enhance the employee experience, maintain confidentiality, and contribute to overall team goals. Additionally, you'll handle ad-hoc talent/onboarding admin processes to support operational efficiency.

• Facilitate employment life cycle related to Talent/Onboarding administration such as onboarding, offer/contract administration, new starter pack/sheet, and new hire registration and profile creation, when applicable.
• Facilitate talent acquisition administration and communication from candidate screening, interview scheduling/invites, test administration, reference checks, and other relevant new hire/onboarding back end processes.
• Liaise with HR and Talent Acquisition teams on new hire updates and ensure proper reporting and documentation are updated accordingly.
• Responsible for document management related to recruiting/talent onboarding.
• Maintain and update competence file and support in electronic filing system structure.
• Maintain HR master data and movement data in the system to ensure high degree of data quality.
• Administer digital applications such as DocuSign and other relevant document management.
• Ensure document archiving of all personnel-related documents in the HR system.
• Ensure continuous alignment and improvement of HR processes and practices across the organization.
• Responsible for data reports, whenever applicable and relevant to scope.
• Participate in activities related to tasks such as training, audit, and creation and review of Standard Operating Procedures, when applicable.
• Keep the data updated in the relevant Hiring Tool/ERP system and correct data whenever applicable.
• Ensure data accuracy and correct flow of information to the relevant stakeholders involved in daily activities.
• Perform other related tasks that may be required from time to time.

• Bachelor’s degree in Human Resources, Psychology, or related field.
• At least two (2) years solid and comprehensive experience in the same capacity.
• Experience and knowledge of HR processes, systems, and tools within the various stages of the employee lifecycle.
• Proven skills in managing, understanding, executing Hiring/ERP systems and tools, database functionality, and reporting.
• Proficient in Talent/Onboarding and Employee Data Process administration/management.

• Knowledge and experience in Talent and Onboarding Administration.
• Knowledge and working experience in Workday and/or Hiring/ERP system.
• Excellent knowledge and experience in Microsoft Office systems and tools (e.g., Excel, Word).
• Experience in data reporting.
• Experience working in a multicultural/matrix and shared services environment.
• Willingness and ability to proactively collaborate and communicate within the team and stakeholders.
• Ability to resolve conflict with integrity and demonstrate a high degree of confidentiality and negotiation skills within the scope.
• Analytical and able to translate and communicate statistical data into action.
• Ability to work independently as well as in a team.
• Structured, accurate, systematic, and committed to delivering within deadlines.
• Ability to take initiative and make sound judgments and recommend decisions.
• Result-oriented mindset.
• Good oral and written communication skills.
• Motivated to facilitate and contribute to the company’s growth.

• Able to work hybrid.
• Able to work PST/EST/CET, whichever is applicable.
• Able to work PH Holiday when necessary.

Why Work for Us?

At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.