Relationship Manager, B2B/Enterprise Focus

Overview

Relationship Manager, B2B/Enterprise Focus (Telco & ICT) at MicroSourcing. Manage a portfolio of Mid-Market B2B/Enterprise customers, provide lifecycle support, and drive sales growth as a trusted advisor with a strong emphasis on customer satisfaction and B2B sales.

Responsibilities

• Account Management: Oversee a portfolio of Mid-Market and strategically important B2B/Enterprise customers, provide lifecycle support, and maximize customer value.
• Develop and maintain strong, long-lasting relationships with key stakeholders; understand their business needs and objectives.
• Primary point of contact for assigned accounts; address inquiries, resolve issues, and ensure seamless communication.
• Identify opportunities to deepen relationships and expand share of wallet.
• Collaborate with sales teams to drive revenue growth within the existing customer base through retention, expansion, and upselling.
• Engage in ongoing sales activities (welcome calls, health checks, targeted sales initiatives).
• Develop and execute strategic account plans to achieve and exceed sales targets; build and maintain a healthy sales pipeline with accurate revenue forecasting.
• Identify opportunities to sell new products to existing B2B/Enterprise customers.

Virtual Relationship Building

• Build and maintain strong customer relationships in a virtual environment; use digital tools to engage and deliver exceptional service.

Process Improvement & Innovation

• Support center initiatives to optimize account management and virtual selling strategies.
• Stay current with industry trends and leverage emerging technologies to enhance sales and relationship management.
• Drive digital transformation initiatives and pilot programs to improve sales efficiency and customer experience.
• Contribute to projects that enhance sales effectiveness through technology.

Operational Support

• Provide support for bill interpretation, complaint resolution, and account changes.
• Escalate customer issues as needed and provide basic technical support.
• Coordinate with sales channels to understand client requirements and develop contact strategies.
• Seek opportunities to improve customer experience; work toward a sales quota as a KPI.
• Act as a strong team player, fostering collaboration with account teams and cross-functional departments; share information to ensure alignment.

What You Need: Non-negotiables

• Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
• Minimum 3+ years of experience in B2B relationship management and sales.
• Proven track record of successfully selling to B2B customers.
• Demonstrated ability to build and maintain a healthy sales pipeline, and achieve sales quotas.
• Strong understanding of B2B sales principles and practices.
• Excellent communication, interpersonal, and presentation skills.
• Ability to build and maintain strong relationships with key stakeholders at all levels.
• Proven ability to thrive in a fast-paced, target-driven environment.
• Strong analytical and problem-solving skills.
• Proven ability to build strong relationships virtually.
• Experience with CRM systems and sales automation tools.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Proven ability to collaborate effectively within an account team structure.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our Commitment

100% YOU — MicroSourcing believes strength lies in diversity and talent. We foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We celebrate your authentic self and value every contribution to our collective success.

Join us in celebrating YOU and your 100%

Employment Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Management
• Industries: Outsourcing and Offshoring Consulting

Referral notices: Referrals increase your chances of interview success.

Note: This listing reflects the Relationship Manager role within MicroSourcing and related postings may appear for related positions in the region.

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