Senior IT Business Analyst

As a Senior IT Business Analyst , you will lead the analysis and delivery of complex technology solutions that drive strategic business outcomes. You will be accountable for translating high-level business challenges into actionable insights, influencing key stakeholders, and shaping innovative solutions across enterprise systems. This role requires advanced expertise in business analysis, stakeholder engagement, and agile delivery, with a strong focus on strategic impact and leadership.

Position Responsibilities

• Lead the interpretation and documentation of complex business and functional requirements
• Analyze and solve business challenges through innovative technology solutions
• Drive strategic planning and execution of projects/programs
• Facilitate cross-functional design and review sessions with senior stakeholders
• Translate business needs into high-quality user stories and technical specifications
• Define and implement robust acceptance testing frameworks
• Influence and manage stakeholder expectations across business and technical teams
• Provide mentorship and guidance to junior analysts
• Apply advanced knowledge of enterprise systems and industry trends
• Amendable to working in QC (hybrid setup) and on a mid-shift schedule (or as required by the business)

Required Qualifications

• 5+ years of experience in business analysis or related field
• Proven expertise in Agile methodology and business analysis tools
• Bachelor’s degree in IT, Business, or related discipline

Preferred Qualifications

• Advanced understanding of enterprise-level systems and architecture
• Experience leading system design, process optimization, and user testing initiatives
• Strong strategic thinking and problem-solving skills
• Excellent communication and stakeholder management capabilities
• Ability to influence senior-level peers and drive consensus
• Experience mentoring or coaching junior team members
• Solution design mindset - Ability to constructively challenge business requirements, technical requirements and any other direction that is received, to ensure we are building the BEST solution
• Work well independently as well as in team environment as situation dictates

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit Manulife’s official site at the Manulife homepage.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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