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HR Customer Service Specialist

4 weeks ago

Quezon City, Philippines Sourcefit Full time

Position Summary:

We are seeking a dedicated HR Customer Service Specialist fluent in English and Mandarin. In this role, you will act as the primary point of contact for employees regarding HR-related inquiries and assist in providing a seamless user experience with our new HRIS system, Workday. This position is ideal for someone with a strong customer service background who is eager to contribute to HR processes.

Job Details:

  • On-site (Eastwood Libis, QC)
  • Monday to Friday | 9 AM to 6 PM
  • *Holidays TBD

Key Responsibilities:

  • Employee Support: Promptly and effectively resolve employee and manager inquiries about HR policies, benefits, payroll, and other HR-related matters.
  • Exceptional Service: Deliver outstanding customer service to ensure a positive experience for all internal customers.
  • HR Transactions: Efficiently manage HR processes such as onboarding, offboarding, transfers, promotions, and updates to personal information.
  • Guidance: Assist employees in navigating HR processes, procedures, and self-service tools within Workday.
  • System Assistance: Help troubleshoot basic HR system issues, including password resets and login assistance.
  • Data Management: Maintain accurate and up-to-date employee records in HR systems and databases.
  • Program Coordination: Support the administration of various HR programs and benefits, including enrollment and employee communication.
  • Resource Development: Contribute to creating knowledge base articles and decision-making tools related to HR processes and policies.
  • Collaboration: Work closely with HR teams to ensure efficient HR operations and a cohesive employee experience.

Qualifications:

  • Language Skills: Bilingual proficiency in English and Mandarin.
  • Customer Service Experience: Minimum of 3 years in a customer service role.
  • Interpersonal Skills: Excellent communication and interpersonal abilities.
  • Attention to Detail: Strong focus on accuracy and confidentiality.
  • Problem-Solving: Self-starter with effective time management and problem-solving skills.
  • Nice to Have:
    • Exposure to HR functions or processes.
    • Experience with HRIS systems like Workday.
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