SAP Service Desk Analyst

3 weeks ago

Manila, Philippines AS White Global Full time

Overview The Opportunity Be part of a company that empowers mid-market organisations to thrive in the SAP Cloud. Our client is more than just a partner — they’re an award-winning industry leader, recognised with multiple SAP Partner Awards for excellence in intelligent ERP solutions. We’re seeking a passionate and skilled Service Desk Analyst to join a dynamic, collaborative team. In this role, you’ll be the first point of contact for customer inquiries, incidents, and service requests. You’ll gain hands‑on experience with SAP technologies, work within ITIL‑aligned frameworks, and collaborate with expert consultants to deliver outstanding customer support. Work setup: Hybrid (mostly remote) with occasional onsite reporting 1–2 times per month following Australian business hours (6:00 AM–3:00 PM PST). Key Responsibilities Provide first-line IT SAP support via service desk, phone, and email. Log, prioritise, and resolve incidents and requests using ITSM tools. Escalate complex issues to higher‑level support teams. Ensure SLA compliance and maintain clear communication with customers. Assist with system access requests, process documentation, and reporting. Contribute to continuous improvement initiatives and knowledge base updates. Skills, Experience & Qualifications Bachelor’s degree in IT, Computer Science, or related field. 1–2 years’ experience in a Service Desk or IT support role. Familiarity with ITIL processes (certification a plus). SAP knowledge or experience highly regarded. Excellent communication and problem‑solving skills. Benefits Great Place to Work® certification and a collaborative, inclusive culture. Competitive compensation. Global client exposure and international travel opportunities. Comprehensive medical benefits for you and your family. Generous paid leave entitlements. Team outings, company events, and annual overseas trips. Ongoing training and career development tailored to your role and industry. #J-18808-Ljbffr

  • Service Desk

    2 weeks ago

    , Metro Manila, Philippines KMC Solutions Full time

    5 days ago Be among the first 25 applicants Make your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (PLM BILLING ANALYST)! Business Analyst with strong experience in SAP PLM, Agile PLM, and manufacturing systems (eMES/AMS). Specialize in analyzing order and billing data, investigating open sales items, and resolving...

  • Service Desk Analyst L1

    3 weeks ago

    Manila, Philippines Wipro Full time

    Wipro Manila, National Capital Region, Philippines Service Desk Analyst L1 The purpose of this role is to be the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives. Role Purpose The purpose of this role is to be the first point of contact for the B2B...

  • Service Desk Analyst

    2 weeks ago

    Manila, Philippines Capgemini Full time

    Capgemini Manila, National Capital Region, Philippines 1 day ago Be among the first 25 applicants Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base. 1–2 years’ work experience in customer services support or having equivalent skills; soft skills a must....

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Espire Infolabs Full time ₱30,000 - ₱60,000 per year

    Relevant experience in Service Desk Analyst with a strong customer interaction experienceGood troubleshooting skillsExposure to Active Directory, DNS, DHCP, and VPNWilling to work in a 24x7 environment and provide weekend coverage, if needed.Ability to multitask in a fast-paced environment.Excellent ability to learn and articulate technical concepts.Strong...

  • Service Desk Analyst L2

    4 weeks ago

    Manila, Philippines Wipro Full time

    Job Location Wipro Manila, National Capital Region, Philippines Job Title Service Desk Analyst L2 Role Overview The purpose of this role is to be the first point of contact for B2B users who call Wipro Service Desk to troubleshoot end user issues in line with Wipro's Service Desk objectives. Responsibilities Primary user support and customer service Respond...

  • Service Desk Analyst

    4 weeks ago

    , Metro Manila, Philippines Espire Infolabs Full time

    Job Overview Get AI-powered advice on this job and more exclusive features. Referrals increase your chances of interviewing at Espire Infolabs by 2x. Get notified about new Service Desk Analyst jobs in Metro Manila . Qualifications Relevant experience in Service Desk Analyst with a strong customer interaction experience Good troubleshooting skills Exposure...

  • Service Desk Analyst

    1 week ago

    Manila, National Capital Region, Philippines Capgemini Full time ₱300,000 - ₱450,000 per year

    Role Qualifications 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.1 - 2 years' work experience in customer services support or having equivalent kind of skills experience, soft skills a must.1 - 2 years' experience supporting the following hardware and software: PC, Macintosh,...

  • Service Desk Analyst

    4 weeks ago

    Manila, Philippines Eze Castle Integration, Inc. Full time

    Manila PhilippinesTaguig City 1634, PHPPNS, PHL Manila PhilippinesTaguig City 1634, PHPPNS, PHL ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business...

  • Service Desk Manager

    4 weeks ago

    Manila, Philippines Eze Castle Integration, Inc. Full time

    Overview ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, enabling clients to focus on running their businesses. More than 1,000 customers...

  • Service Desk Analyst

    2 weeks ago

    Manila, Philippines Unisys Full time

    Unisys Manila, National Capital Region, Philippines 4 days ago Be among the first 25 applicants Responsibilities Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests. Requests handled include support of hardware, software, client and COTS applications as well as network...