Process Improvement Analyst
4 weeks ago
We are looking for a detail-oriented and experienced Process Improvement Analyst to oversee and improve IT service delivery processes. The role will be responsible for ensuring that IT services meet quality and performance standards, resolving escalations, and driving service improvement initiatives. Key Responsibilities Monitor and manage IT service delivery in accordance with SLAs and KPIs Coordinate with cross-functional IT teams to address service issues Lead incident, problem, and change management activities based on ITIL best practices Prepare and analyze service performance reports for stakeholders Identify and implement process improvement opportunities Serve as an escalation point for complex service-related issues Qualifications Bachelors degree in Information Technology, Computer Science, or related field At least 46 years of experience in IT Service Management or related role Strong knowledge of ITIL framework (ITIL certification preferred) Experience in service delivery within shared services, BPO, or IT organizations Excellent communication, problem-solving, and stakeholder management skills Seniority level Not Applicable Employment type Full-time Job function Management and Manufacturing Industries Technology, Information and Internet #J-18808-Ljbffr
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Continuous Improvement Analyst
2 weeks ago
, , Philippines Lamwork Full timeWHAT DOES A CONTINUOUS IMPROVEMENT ANALYST DO? Updated: Jan 11, 2025 - The Continuous Improvement Analyst specializes in providing detailed, actionable analyses through thorough examination and teamwork with experts. This role involves simplifying complex data into comprehensible insights and ensuring strategic recommendations reach all organizational...
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Process and Compliance Analyst
2 weeks ago
, , Philippines Innodata Inc. Full timeGet AI-powered advice on this job and more exclusive features. Direct message the job poster from Innodata Inc. Manager, Human Resource @ Innodata Inc. | Talent Acquisition, Business Partnering, Candidate Experience Advocate The Process and Compliance Analyst is a key contributor to driving operational excellence, regulatory compliance, and continuous...
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Senior manager process improvement
3 weeks ago
, , Philippines GRATITUDE, INC. Full timeJob Information Role: Sr Manager Process Improvement (Service Excellence) Account: Telco and Media Location: CLARK Work Set-up: Onsite Work Schedule: Flexible Start Date: ASAP Salary: 180,000 base pay + 20,650 allowance with sign on bonus Qualifications LSS Greenbelt Certified- minimum Experience in managing Telco and Media accounts Process Improvement...
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Process Improvement Officer
4 weeks ago
, , Philippines Jollibee Group Full timeProcess Improvement Officer (Products) Title: Process Improvement Officer (Products) Get AI-powered advice on this job and more exclusive features. Key Responsibilities Ensures accuracy and recommends manpower, equipment capacity, layout, and business process standards resulting in an optimized business model Designs, reviews, and recommends store management...
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Data Analyst, Automation
7 days ago
, , Philippines Crown records management Full timeOverview Requisition ID31926 -Posted -APAC -Philippines Crown Worldwide Group is a privately owned, global logistics company founded in 1965 and headquartered in Hong Kong. We are an extraordinary and purposeful business committed to making it simpler to live, work and do business anywhere in the world, delivered through our broad portfolio of complementary...
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Process Quality Analyst
2 days ago
Philippines Meaningful Banking from Metrobank Full time ₱900,000 - ₱1,200,000 per yearBe #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...
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R2R Process Analyst
2 weeks ago
, , Philippines Lexmark Full timeJoin to apply for the R2R Process Analyst role at Lexmark Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at...
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Process Improvement Associate I
2 days ago
Philippines JPMorganChase Full time ₱800,000 - ₱1,200,000 per yearDescriptionJoin our team and play a pivotal role in driving efficiency and innovation.As a Process Improvement Associate I within OEO, you will be responsible for creating solutions that enhance business processes using low code/no code tools.OEO provides Home Lending with innovative tools to better serve customers, guides employees through change and...
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Process Improvement Manager
5 days ago
, , Philippines HRTx Inc. Full timeProcess Improvement Manager (Audit | CPA) Job Summary: The Process Improvement Manager is responsible for evaluating the adequacy and effectiveness of the company's internal controls, processes, and compliance procedures. The role involves identifying risks, gaps, and inefficiencies, and recommending actionable improvements to enhance compliance, operational...
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Process Quality Analyst
7 days ago
, Metro Manila, Philippines Metrobank Full timeDirect message the job poster from Metrobank Recruitment Marketing & Sourcing | Hiring for Metrobank Be #InGoodHands with Metrobank Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well‑rounded individual. We supply you with all...