Senior Customer Success Trainer

3 days ago

Las Piñas, Philippines TalentPop App Full time

Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service platforms, you will be the key to our team's success. This role focuses on enabling careers and owning the entire learning journey for new and existing team members, ensuring they are trained and ready to succeed as Brand Concierges for top eCommerce brands. Key Responsibilities Design & Deliver: Create, update, and facilitate high-impact virtual training programs (via Zoom) for new hires on core customer service skills, company policies, and platform proficiency. eCommerce Platform Expertise: Serve as the master instructor for key CX and eCommerce platforms, including Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify. Curriculum Development: Design engaging, scalable training content, assessments, and learning materials using specialized tools like Trainual, Loom, and Canva. Performance Coaching: Evaluate trainee performance, deliver constructive, actionable feedback, and mentor new team members through their onboarding period. Strategic Onboarding: Lead and manage the entire New Team Member Onboarding Week, ensuring a smooth, inspiring, and effective start for every new hire. What You'll Bring to TalentPop Industry Background: 3–5 years of experience in the BPO/Outsourcing space, specifically within the Customer Service industry. Training Expertise: 1–2 years dedicated experience as a Customer Service Trainer or Learning Specialist. Tech Stack Proficiency: Hands-on knowledge of eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk. Operational Knowledge: Familiarity with eCommerce operations, as well as CRM and project management tools like HubSpot and Monday.com. Bonus Experience: Previous experience as a Virtual Assistant is preferred, along with proficiency in Canva, Trainual, and Loom. Why Join TalentPop? Benefits At TalentPop , we do more than build teams—we build careers. We offer full-time, remote work (US PST hours) and competitive benefits designed to reward high performance: Growth: A positive, collaborative environment where your ideas directly shape our training strategy. Rewards: Performance and recognition bonuses for top achievers, plus a year-end bonus. Wellness: Health and dental insurance or a monthly health stipend, plus paid time off to rest and recharge. Inspire. Empower. Lead the way in learning. Join TalentPop today Seniority level Entry level Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at TalentPop App by 2x Get notified about new Customer Trainer jobs in Cagayan De Oro City, Northern Mindanao, Philippines . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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