Senior Customer Advocate

2 weeks ago

Las Piñas, Philippines Boldrimpact Full time

Overview

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide.

We are a global team, united by our desire to connect diverse people with common values for boldr impact.

We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

What is your role

As a Senior Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner.

Why do we want you

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

What will you do
  • Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism.
  • Customer consultation calls, tech troubleshooting, escalations and investigation
  • Perform problem tracking and ensure that issues are properly prioritized, documented, tracked, and resolved.
  • Ensure proper and timely escalation of issues to meet internal and external expectations.
  • Identify opportunities and recommendations for continuous process improvement.
  • You are expected to deliver service excellence and maximize customer satisfaction.
  • Work with the external team to stay updated on product and service knowledge
What we’ll like about you
  • YOU ARE… Curious and authentic, just like us #beboldr
  • An analytical and critical thinker, with an eye for even the most minute of details
  • Passionate about client satisfaction
You have…
  • At least a bachelor’s degree in any field you’re passionate about
  • 3 years of customer service experience (may it be email, phone, or chat support).
  • Previous experience supporting SaaS products.
  • Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications.
  • Excellent reading comprehension, and verbal, and written communication skills.
  • Strong and effective phone contact handling skills.
  • An ability to understand and communicate complex ideas to customers, both verbally and in written form.
  • Knowledge and experience with Intercom CRM is a plus.
  • Aptitude to quickly learn and navigate new technology, systems, and applications.
  • The ability to accept feedback gracefully and with an open mind.
  • Intermediate understanding of common Customer Experience best practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
Benefits
  • Private Health Insurance
  • Paid Time Off
  • Work From Home
  • Training & Development
#J-18808-Ljbffr

  • Senior Technical Support Advocate

    2 weeks ago

    Las Piñas, Philippines Boldr Full time

    Overview A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team...

  • Operations Manager

    4 days ago

    Las Piñas, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 per year

    URGENT REQUIREMENTDo you have what it takes to become an Operations Manager?Requirements:● At least 3 years of working experience in customer experience operations and management roles● Skills in leading and managing an operations team● Good track record of meeting and delivering targets● Great verbal and written communications skills● Aptitude for...

  • Workforce Manager

    2 weeks ago

    Las Piñas, National Capital Region, Philippines Senior Accountant Netsuite Full time ₱1,200,000 - ₱1,800,000 per year

    What does a Workforce Manager do? Think of yourself as one of the key leaders of the department, so not just anyone is qualified for this role We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on, now we need your full concentration because it's time to imagine what...

  • Customer Service Representative

    2 weeks ago

    Las Piñas, Philippines Soonest Global Express Corporation Full time

    SENIOR CUSTOMER SERVICE REPRESENTATIVE-IMPORT & EXPORT (Import and Export Department) Job Description of Senior Customer Service Representative-Import & Export The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely...

  • Customer Service Representative

    5 days ago

    Las Piñas, Philippines Soonest Global Express Corporation Full time

    SENIOR CUSTOMER SERVICE REPRESENTATIVE-IMPORT & EXPORT (Import and Export Department) Job Description of Senior Customer Service Representative-Import & Export The Senior Customer Service Representative-Import and Export is responsible for managing and overseeing customer service tasks related to international shipments. In this role, you must ensure timely...

  • Senior QA Automation Engineer

    6 days ago

    Las Piñas, Philippines Lennor Group Full time

    We at the Lennor Group are urgently looking for an Senior QA Automation Engineer (WFH) . About Lennor Group As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently. Our brand,...

  • Customer Service Representative

    4 days ago

    Las Piñas, National Capital Region, Philippines DigiDesk Full time ₱150,000 - ₱250,000 per year

    We are hiringCustomer Service Representativesto join the growing team of one of our valued call center clients based inLas Piñas City.This role offers a chance to work on established accounts, providing front-line support to customers in need of assistance.If you're looking to start or grow your career in the BPO industry, this is your chance to build a...

  • AU Senior Tax

    3 weeks ago

    Las Piñas, National Capital Region, Philippines TeamUp Full time

    AU Senior Tax & Advisory Accountant | Direct Hire & Fully Remote | Dayshift & Growth OpportunitiesAre you a seasoned accountant who's just as confident preparing tax returns as you are building financial reports that shape business decisions? Do you love working closely with clients, helping them stay compliant today while planning smarter for tomorrow?If...

  • Customer Specialist – Alabang Site

    4 weeks ago

    Las Piñas, National Capital Region, Philippines WNS (Holdings) Limited (ADR) Full time

    Full-timeCompany DescriptionWNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Senior Technical Recruiter

    5 days ago

    Las Piñas, Philippines Outstaffer.com Full time

    Overview Global growth partner in People Ops and Talent - AI powered Talent as a Service (TaaS) Elevate Your Recruitment Career with Outstaffer.com – The Future of Global Hiring Are you an experienced recruiter ready to take your career global? Join Outstaffer.com, the future of global hiring, and be part of a company that values your expertise, empowers...