Customer Service Training Specialist

4 weeks ago

Las Piñas, Philippines TalentPop App Full time

Overview Empower Growth as Our Next Customer Service Training Specialist. TalentPop is seeking a Customer Service Training Specialist who will equip our agents and candidates with the skills and confidence to thrive. If you excel at creating engaging learning experiences and delivering impactful training sessions, this senior role may be a fit. Your Day-to-Day Conduct one-on-one and group training sessions via Zoom for new team members Train new hires on company policies, guidelines, software, and resources to prepare them for success Facilitate customer service and eCommerce platform training for Gorgias, Zendesk, Re:Amaze, Freshdesk, and Shopify Deliver brand-specific and role-specific training, including Brand Concierge and client-focused sessions Create and develop training materials and assessments using approved tools and formats Design engaging and informative presentations using Trainual, Moodle, Loom, and Canva Participate in New Team Member Onboarding Week sessions and lead discussions following the training outline Evaluate trainee performance and provide actionable feedback for improvement What You’ll Bring To The Table (Qualifications) 3–5 years of BPO experience in the Customer Service industry 1–2 years of experience as a Customer Service Trainer 1–2 years of Virtual Assistant experience (preferred) Experience with eCommerce platforms and tools such as Gorgias, Shopify, Zendesk, Re:Amaze, and Freshdesk Knowledge and experience in eCommerce operations Familiarity with CRM and project management tools like HubSpot and Monday.com Proficiency in Canva, Trainual, and Loom (preferred but not required) Schedule Full-time, Monday to Friday | US PST Time Zone Why Join TalentPop? TalentPop builds careers with a people-first culture that values collaboration, continuous growth, and excellence in customer service. Your contributions are recognized and your development is supported. Performance and recognition bonuses for top achievers Health and dental insurance or a monthly health stipend Paid time off to rest and recharge Year-end bonus as a token of appreciation for your hard work A positive, growth-oriented environment where your ideas are heard Technical Requirements Laptop or desktop with at least an Intel Core i5 or Ryzen 5 processor and 8GB RAM (or equivalent) Stable internet connection (DSL, Cable, or Fiber) with a minimum of 20 Mbps Backup internet connection with at least 5 Mbps Additional Information Inspire. Empower. Lead the way in learning. Join TalentPop today and help shape the next generation of world-class customer service professionals. #J-18808-Ljbffr

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