Quick Service Partner

Job Description: Basic Function:Manage team handling Inbound Calls for policy servicing & updating client system with changes required for multiple insurance policies.Support client's strategy by driving service excellence through effective management of an inbound customer contact centre team, across multiple brands and productsResponsibilities: Essential...

Job Description: Human Resources Business Partner (HRBP) to contribute both at hands-on and strategic levels to create an exceptional experience for all employees and leaders at EXLThe focus will be on executing the people strategy and related initiatives to ensure an inclusive environment, aligned to the business objectives for Philippines. Responsible for...

R esponsibilities: HR Strategy Implementation: Assist the HRBP in aligning HR strategies with business objectives. Contribute to workforce planning, talent management, and succession planning. Support change management initiatives and drive organizational development. Employee Relations: Act as a point of contact for employees and managers on...

Job Description: Basic FunctionThe primary responsibility of the role is to accomplish the administrative aspect of the NCLEX application process. The job focuses in monitoring adherence and securing requirement completion of the scholars while under the NCLEX Program. The job also includes regular checking and reviewing of, but not limited to, the various...

Job Description: An Operations Coordinator - Assistant Manager is responsible for ensuring smooth day-to-day operations within the organization. The duties typically include stakeholders' management, coordinating projects, planning engagement activities etc. The Ops Coordinator AM will also handle HR-related administrative tasks.He/she will play a crucial...

About the RoleThe Finance Business Partner is primarily responsible for supporting business functions with financial analyses to drive impact & growth. As part of the FP&A function you will partner with all levels of managementResponsibilitiesDeliver the highest level of financial and commercial awareness, through best-in-class insight & analysis, business...

Job Description Incident Management role is to assist the Technical Service team to oversee all cases that requires Service Partner intervention and to ensure Service Partner resources are always available. Primary Workflow Oversee incidents requiring Service Partner intervention to ensure timely resolution and end-user satisfaction. Maintain positive...

Job Description: Key Responsibilities:Quality Assurance & MonitoringDevelop and implement quality assurance policies, procedures, and standards.Monitor and evaluate inbound/outbound calls, emails, chats, and other customer interactions.Ensure compliance with client-specific and internal quality benchmarks.Conduct regular audits and provide actionable...

Job Description: The role requires a good understanding of the BPO industry from a cross-functional perspective, especially operations and migrations. In addition, a good understanding of technology tools/applications is required.Great working knowledge in MS Office applications: ability to create documents, Excel based files and Powerpoint...

Overview Orbit Teleservices helps organizations enhance the most-valued customer relationship by improving the methods that deliver their services. Our background as a pioneering communications company implies we have procedures, experience, and abilities that make us ready to achieve our goals as a company and the business objectives of our clients. Job...