CRM Support Analyst

3 weeks ago

Capital District, Philippines Outsourced Full time

Overview

Join to apply for the CRM Support Analyst role at Outsourced

Responsibilities
  • Respond to client inquiries and support requests via phone, email, or ticketing system.
  • Troubleshoot and resolve hardware, software, and network-related issues.
  • Log, categorize, and prioritize tickets, escalating when necessary.
  • Assist with account access, system configurations, and routine checks.
  • Maintain documentation and update the knowledge base for common issues.
  • Deliver clear and professional communication to clients, ensuring a positive support experience.
  • Collaborate with senior technical teams and provide updates on ticket progress.
  • Follow security, compliance, and confidentiality standards at all times.
Qualifications
  • Strong analytical and problem-solving skills.
  • Previous experience in a technical support, helpdesk, or customer service environment.
  • Ability to multitask with strong attention to detail.
  • A proactive approach to seeing issues through to resolution.
  • Competence with ticketing systems, CRM tools, and remote access.
  • Proficiency with Microsoft Office Suite (or similar software).
  • Experience in customer service, account management, or client relationship roles. (Desirable)
Work Schedule
  • Monday to Friday 6am-3pm
Work Location
  • Homebased; must have strong internet at home; Equipment is provided.

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

As part of the application, Outsourced may collect, store, or continue to use your personal information for employment purposes for a period of 1 year.

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