Area Manager

4 weeks ago

Pasay, Philippines SM Retail Full time

Overview

Job Purpose:

Responsible for delivery of sales & profit goals by planning, coordinating, controlling and directing store operations in the assigned area.

Key Responsibilities
  • Responsible for efficient & effective store operations of all stores in his area
  • Effectively champions, cascades & implements management directions in his area Ensures stores are in excellent condition in terms of customer experience, displays, cleanliness, housekeeping, proper use & maintenance of company assets
  • Conducts regular store audits to ensure compliance with standards
  • Takes charge of opening new stores in area
  • Conducts hiring Interviews, approves hiring of staff for Rank-and-File positions, and recommends hiring of staff for Supervisory & Managerial positions
  • Recommends promotions, regularization and transfer of employees
  • Develops talent pipeline of future store officers
  • Optimizes the use of manpower resources – including scheduling & balancing. Approves work schedule and ensures availability of store personnel at any given time
  • Trains and evaluates Store Manager to improve performance
  • Final approval of all appraisals evaluated by Store Manager
  • Maintains an open communication line to foster positive attitude towards company goals
  • Takes part in the disciplinary due process of erring employees
  • Monitors plantilla fulfillment & raises issues with HR-Recruitment in timely manner Monitors consignor staff fulfillment & raises issues with Merchandising in timely manner Formulates strategic direction and executes actions for - Achievement of sales targets, Reduction or optimization of expenses – both controllable & non-controllable, Achievement of profit objectives, Improvement of customer service, Improvement of the operation systems – sales, counter, warehouse – to consistently deliver Key Performance Indicators (sales, margin, OPEX, profit, gondola, aging, shrinkage, SSR, etc.)
  • Analyzes sales, profitability, and productivity trends. Develops strategies to improve Analyzes & recommends manpower plantilla & organization
  • Analyzes & recommends consignor line-up in his branches
  • Analyzes & negotiates rental rates with malls/landlords
  • Analyzes & recommends area downsizing, expansion, closure, redesign or relocation Prepares annual sales plan & expense budget
  • Effectively represents the company in any significant negotiation, meeting, matter or event that requires senior representation
  • Performs other related functions that may be assigned from time to time
Key Qualifications and Skills
  • Bachelor’s Degree in Business, Engineering or related degree
  • Proven team management experience preferably handling multiple branches in Retail, Food or Services
  • Strong background in operations management
  • Strong leadership skills
  • Strategic business mindset. Analytical & quantitative skills
  • Negotiation & stakeholder influencing skills
  • English written & oral communication skills
  • High degree of personal integrity, commitment, maturity & confidence
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