Dispatch Coordinator

Hiring: Full-time Dispatch Coordinators - Remote - $6,600 to $8,400/yr About the Client HVAC Solutions That Matter – Providing repair, installation, maintenance, and 24/7 emergency support across Arizona.Locally Rooted, Community-Driven – Built around trust, loyalty, and giving back to the local community.Always On Call – Known for quick response and 24/7 availability when it matters most.Team-Oriented Vibe – Everyone pitches in and plays their part to keep things running smoothly.Family-First Culture – You’re not just an employee; you’re part of a team that values loyalty and care. About WeAssist Led by a Founder Who Cares – Reef Colman built WeAssist to empower individuals and create meaningful opportunities that support families.Fast & Purposeful Recruiting – We move quickly but prioritize long-term fit, stability, and growth over just filling roles.Connecting Global Talent – With 100+ outsourced professionals and growing, we link top talent worldwide with thriving US businesses.Giving Back Matters – From building schools to feeding the homeless, we believe true success means making a difference.An Inclusive & Thriving Culture – Your skills and unique gifts matter. We create an environment where outsourced professionals don’t just work—they grow. Key Responsibilities of the Dispatch Coordinators Inbound Call Management Scheduling & Dispatch Team Communication & Collaboration Why Are They Hiring Dispatch Coordinators? Our client is transitioning away from a costly and error-prone answering service that often missed calls, entered wrong data, and caused lost opportunities. They’re hiring two Dispatch Coordinators to provide reliable, in-house coverage for all inbound calls and scheduling. This is your chance to step into a critical role where you’ll keep operations flowing, customers happy, and technicians on track. Qualifications: Excellent English – Clear, confident, and professional phone voice. CRM Experience – You’ve used scheduling or dispatch tools before (Kickserv is a plus). Dispatch Know-How – Previous experience in HVAC, field service, or call-heavy roles. Detail Obsessed – You catch what others miss. Strong attention to detail—no selective reading of instructions. Calm Under Pressure – Organized even during peak call seasons. Responsibilities of the Dispatch Coordinators: Inbound Call Management Answer all inbound calls promptly during your assigned shift (20–70 calls/day, depending on season) Provide a professional, calm, and friendly voice to every customer—no matter how urgent their issue may feel Gather complete and accurate client information, including:Name, address, phone number, and email Homeowner vs. tenant status (and capture tenant details if applicable) Gate codes or access instructions if necessary Log issues clearly in the CRM, whether it’s a broken A/C, routine maintenance, or a request for a new unit Route calls appropriately:Repairs & Maintenance → Book directly into the schedule New Quotes → Forward to the sales team Billing or special cases → Escalate to management Scheduling & Dispatch Book appointments in set service windows and follow capacity limits set by the company Use CRM’s map view to prioritize efficient routing and avoid wasted technician travel Recognize emergency calls and prioritize accordingly Enter every job into the CRM immediately Keep the daily board clean, accurate, and up-to-date Team Communication & Collaboration Participate in the daily handoff between shifts to ensure no customer slips through the cracks Stay aligned with the team on process updates and scheduling priorities Be proactive in asking questions if unclear—never guess or assume Uphold the company’s family-first culture by treating every customer with honesty and care Administrative Support Tasks (Growth Responsibility) When call volume is low (especially in the off-season), support with secondary admin tasks such as:Running basic reports (e.g., unpaid accounts) Reviewing CRM data for accuracy and completeness Double-checking contact details and updating records Company Culture and Core Values: This is a detail-driven, customer-first team that values responsiveness, accuracy, and integrity. You’ll thrive here if you like clear systems, structure, and a no-nonsense approach to delivering great service. Here’s what matters most to them: Work Hard, Get Rewarded – Effort here equals real results. Family First – Support each other like family, because you are. No Guessing Games – Clear communication and no half-read messages. Growth With Us – Honest mistakes are fine—laziness is not. What’s in it for you? Joining this client means not just filling a role but embarking on a personal development journey. The growth potential is substantial, with opportunities to: Frontline Impact – You’re the first impression, and the difference-maker, for every customer. Growth Path – Start as a coordinator with a clear opportunity to move into a Lead role. Remote Flexibility – Work from home with a professional setup. Skill-Building Role – Hone your dispatch, logistics, and customer service expertise in a fast-moving field. Be Trusted – No micromanagement here—just clear expectations and respect for your work. Family-First Culture – Join a team that treats you like one of their own. WeAssist: Started by Reef Colman just six years ago, WeAssist is not your typical staffing agency. We are a dynamic recruiting firm focused on creating fair opportunities in the business world. Perks: 13th Month Bonus Permanent work-from-home / remote set-up Health insurance Dental insurance Mental health insurance Great starting salary Growth opportunity Performance-based raises Prizes and bonuses Specifics: Full-time Schedules will be assigned on a first-come, first-served basis—the first hire gets the first choice This is a remote position so you can have the freedom to work from anywhere 7:00 AM – 3:00 PM (Arizona MST) 2:00 PM – 10:00 PM (Arizona MST) 1-hour overlap at 2–3 PM for smooth handoff Miscellaneous Attire - business casual when in meetings Professional setup Clean background Good camera Good microphone Strong wifi Tech Stack CRM/Dispatching Software Phone System (VoIP) Text/iMessage KickServ ServiceTitan, Housecall Pro, Zoho, HubSpot, etc Compensation $6,600 to $8,400/yr #J-18808-Ljbffr