Dispatcher

4 days ago

Pasig, National Capital Region, Philippines Mida Food Specialist Full time ₱600,000 - ₱1,200,000 per year

The Dispatcher plays a key role in ensuring on-time deliveries by coordinating drivers, monitoring routes, and proactively addressing issues that may cause delays. The position requires strong communication, organization, and problem-solving skills to keep delivery operations efficient and customer-focused.

  • Schedule and dispatch drivers to ensure on-time delivery of orders according to daily workload and customer requirements.
  • Monitor delivery routes and vehicle locations in real-time through GPS and dispatching systems.
  • Track performance against delivery schedules and take immediate action to prevent or minimize late deliveries.
  • Communicate with drivers to provide route updates, resolve unexpected delays (traffic, breakdowns, weather), and reassign orders if necessary.
  • Maintain accurate records of delivery times, delays, and incidents for reporting and analysis.
  • Collaborate with warehouse, order processing, and customer service teams to ensure smooth coordination.
  • Identify recurring delivery issues and recommend process improvements to reduce late deliveries.
  • Ensure compliance with company policies, safety standards, and regulatory requirements.
  • Provide excellent customer service by updating clients on delivery status, especially in case of unavoidable delays.

Job Type: Full-time

Benefits:

  • Company Christmas gift
  • Company events
  • Employee discount
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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