Process Design Analyst

2 weeks ago

Quezon City, Philippines Manulife Financial Full time

The Process Design Analyst will be collaborating with the Operational Excellence Team involves driving transformation and improvement to boost operational performance and make Manulife more accessible for business. As a Process Design Analyst, you play a crucial role in executing transformational process changes. You work closely with management teams to identify, lead, and implement process transformation initiatives that directly support the achievement of the organization's strategic goals. Position Responsibilities Understand, analyze and document processes Conduct process walkthroughs and fact-finding sessions Identify process improvement opportunities Develop recommendations and participate in solutions development Work hand in hand with Training Teams to understand process changes and update the knowledgebase and/ or process and procedures documentation accordingly Work on multiple projects at the same time in a fast-paced environment Provide support for project management activities including planning, scheduling, governance and execution to successful completion. Commit to self-development towards mastery of LEAN and Agile practices, tools and methodologies, project management principles and industry knowledge Requirements University degree Relevant experience in process mapping and procedures documentation Contact center business knowledge and experience Analytical skills Understanding of the big picture, impact of issues / changes to the business Ability to work independently on multiple projects in a fast-paced environment Proven ability to create and maintain strong relationships across the organization at all levels Excellent presentation, facilitation and communication skills Ability to effectively prioritize and manage expectations Hands‑on knowledge and application of the LEAN methodology Formal training in either Lean / Lean Six Sigma Green Belt When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 關於宏利和恒康 宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 宏利是平等機會僱主 在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。 我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 。 Working Arrangement 混合式 #J-18808-Ljbffr

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