Guest Services Manager
6 days ago
FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY JOB SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as contributing to optimizing room sales. JOB DESCRIPTION: Formulates and administers Guest Services policies and procedures. Familiarizes self with new procedures and updates staff at all times. Prepares and maintains Guest Services manual for the resort. Communicates the content of the manual to all staff. Supervises the Guest Relation staff in the day to day Reviews all arriving repeat guests and ensure amenities are accorded based on the Repeat Guest Amenity program. Conducts daily courtesy calls, inquire about their satisfaction and facilities their over - all staying experience. Promotes inter - hotel sales and in - house facilities. Knowledgeable about banquet events, hotel facilities, Food and Beverage outlets and activities, special promotions and other information that guest may require. Receives records and handles guest comments, suggestions and complaints for management attention. Facilitates sending out amenity requests for guests that were inconvenienced. Ensures maximum sale of rooms at the highest possible rate. Ensures knowledge of all room types and facilitates to optimize room sales. Ensures full knowledge of the computer system and options to render personalized service to guests. Monitors Guest Relation staff updates guest history profile accurately so that pertinent information will enable all departments to provide service that will suit guest needs and preferences. Organizes VIP cocktails and any special occasion in terms of guest interaction. Maintains appropriate standard of conduct, dress hygiene, uniform, appearance and posture according to established guidelines by the hotel. Adheres to established policies and procedures of the hotel in all tasks assigned.
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Guest Services Manager
1 week ago
Malay, Philippines Filinvest Group Full timeFILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY JOB SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as...
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Guest Services Manager
1 week ago
Malay, Philippines Filinvest Group Full timeFILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY JOB SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as...
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Guest Service Center Supervisor
1 week ago
Malay, Aklan, Philippines Shangri-La's Boracay Resort & Spa Full time ₱600,000 - ₱1,200,000 per yearShangri-La BoracayLocated in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219...
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Guest Service Center Supervisor
1 week ago
Malay, Western Visayas, Philippines Shangri-La Group Full time ₱900,000 - ₱1,200,000 per yearShangri-La BoracayLocated in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219...
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Guest Experience Expert
2 weeks ago
Malay P, Philippines Marriott International Full time ₱300,000 - ₱420,000 per yearAdditional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFour Points by Sheraton Boracay, Station 1, Malay, Aklan, Philippines, Philippines, 5608ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...
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Customer Service Agent
1 week ago
Malay, Philippines 1Aviation Ground handling Services, Corp. Full time ₱150,000 - ₱250,000 per yearJob SummaryAttend to passenger needs and requirements based on company policies and procedures within the assigned area.Role Functions and ResponsibilitiesEnsure that 1Aviation's Mission and Vision are achieved.Promote and ensure compliance to quality, safety, security and customer service standards based on regulatory requirements, government laws,...
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Korean Guest Relations Officer
5 days ago
Malay, Western Visayas, Philippines Shangri-La Group Full time ₱900,000 - ₱1,200,000 per yearShangri-La BoracayLocated in the country's premier beach destination, Shangri-La Boracay is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36...
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Duty Manager
6 days ago
Malay, Philippines Filinvest Group Full timeFilinvest Hotel: CRIMSON RESORT & SPA BORACAY The Duty Manager is a key member of the management team responsible for overseeing the daily operations of the resort, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate will be proactive, possess strong leadership skills, and demonstrate the ability to manage and resolve...
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Duty Manager
1 week ago
Malay, Philippines Filinvest Group Full timeFilinvest Hotel: CRIMSON RESORT & SPA BORACAYThe Duty Manager is a key member of the management team responsible for overseeing the daily operations of the resort, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate will be proactive, possess strong leadership skills, and demonstrate the ability to manage and resolve...
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Duty Manager
7 days ago
Malay, Philippines Filinvest Group Full timeFilinvest Hotel: CRIMSON RESORT & SPA BORACAYThe Duty Manager is a key member of the management team responsible for overseeing the daily operations of the resort, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate will be proactive, possess strong leadership skills, and demonstrate the ability to manage and resolve...
