Customer Service Agent

1 week ago

Malay, Philippines 1Aviation Ground handling Services, Corp. Full time ₱150,000 - ₱250,000 per year

Job Summary

Attend to passenger needs and requirements based on company policies and procedures within the assigned area.

Role Functions and Responsibilities

  • Ensure that 1Aviation's Mission and Vision are achieved.
  • Promote and ensure compliance to quality, safety, security and customer service standards based on regulatory requirements, government laws, acceptable industry standards and company policies and procedures.
  • Attend pre-flight briefing conducted at least thirty (30) minutes before opening of check — in counters; Attend post flight briefing.
  • Observe on-time opening and closing of counters / gates as required by the Carrier.
  • Maintain cleanliness and orderliness of counters/gates at all times.
  • Attend to guest's inquiries and provide assistance and solution based on company policies and procedures.
  • Handle flight disruption related issues within authorized parameters and established standards. Escalate to station management issues / challenges beyond authority.
  • Generates ancillary reports and ensure all irregularities are recorded.
  • Prepare documents and endorse special handling guests to designated personnel.
  • Prepare Sales report and handle cash collections / sales for safekeeping and bank remittances for deposit.
  • Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as a precaution in case the flight returns for whatever reasons.
  • Perform other tasks as may be assigned by immediate superior.

Qualifications

  • Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
  • Preferably with work experience in a Customer Service environment
  • Ability to provide outstanding customer service in a fast-paced airport environment
  • Proficiency in the English language, ability to collaborate and communicate effectively
  • Ability to address passenger needs with a positive and solution-oriented approach

Job Type: Full-time

Ability to commute/relocate:

  • Malay: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Preferred)

Experience:

  • Customer Service Representative: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

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