Guest Services Manager

2 weeks ago

Malay, Philippines Filinvest Group Full time

FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY JOB SUMMARY: In accordance with the policies, procedures, and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assists in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner, and contributes to optimizing room sales. JOB DESCRIPTION: Formulates and administers Guest Services policies and procedures. Familiarizes self with new procedures and updates staff accordingly. Prepares and maintains the Guest Services manual for the resort. Communicates the content of the manual to all staff. Supervises the Guest Relations staff in daily operations, reviews arriving repeat guests, and ensures amenities are provided based on the Repeat Guest Amenity program. Conducts daily courtesy calls to inquire about guest satisfaction and facilitate their overall stay experience. Promotes inter-hotel sales and in-house facilities. Knowledgeable about banquet events, hotel facilities, Food and Beverage outlets, activities, special promotions, and other guest information. Receives, records, and handles guest comments, suggestions, and complaints for management attention. Facilitates sending out amenity requests for guests who were inconvenienced. Ensures maximum room sales at the highest possible rates. Maintains comprehensive knowledge of all room types and facilitates their sale. Ensures full knowledge of the computer system and options to provide personalized guest service. Monitors Guest Relations staff to update guest history profiles accurately, enabling departments to tailor services to guest needs and preferences. Organizes VIP cocktails and special occasions to enhance guest interaction. Maintains professional conduct, dress, hygiene, uniform, appearance, and posture according to hotel guidelines. Adheres to the hotel's policies and procedures in all assigned tasks. #J-18808-Ljbffr

  • Guest Services Manager

    3 weeks ago

    Malay, Philippines Filinvest Group Full time

    FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY JOB SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as...

  • Guest Services Manager

    3 weeks ago

    Malay, Philippines Filinvest Group Full time

    FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY JOB SUMMARY: In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as...

  • Guest Experience Manager

    7 days ago

    Malay, Western Visayas, Philippines Mövenpick Resort & Spa Boracay Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionMövenpick Resort & Spa Boracay offers semi-private beach access along Punta Bunga Cove, away from the noisy, crowded White Beach. With breathtaking sunset views, the island's largest pool, and complete facilities, including the renowned Sagay Spa, it's an ideal destination for any occasion. As the first Green Globe certified hotel in...

  • Guest Experience Expert

    5 days ago

    Malay P, Philippines Marriott International Full time ₱300,000 - ₱420,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFour Points by Sheraton Boracay, Station 1, Malay, Aklan, Philippines, Philippines, 5608ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

  • Duty Manager

    3 weeks ago

    Malay, Philippines Filinvest Group Full time

    Filinvest Hotel: CRIMSON RESORT & SPA BORACAY The Duty Manager is a key member of the management team responsible for overseeing the daily operations of the resort, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate will be proactive, possess strong leadership skills, and demonstrate the ability to manage and resolve...

  • Duty Manager

    3 weeks ago

    Malay, Philippines Filinvest Group Full time

    Filinvest Hotel: CRIMSON RESORT & SPA BORACAYThe Duty Manager is a key member of the management team responsible for overseeing the daily operations of the resort, ensuring guest satisfaction, and maintaining high service standards. The ideal candidate will be proactive, possess strong leadership skills, and demonstrate the ability to manage and resolve...

  • Sports and Leisure Supervisor

    3 weeks ago

    Malay, Philippines Filinvest Group Full time

    FILINVEST COMPANY: Crimson Resort & Spa Boracay This role is responsible for assisting the Sports & Leisure Manager in organizing, coordinating, monitoring, and maintaining smooth and efficient operations of the Sports & Leisure section. This role also provides administrative support to the Sports & Leisure Manager.  Responding to guest requests Provide...

  • Restaurant Supervisor

    3 weeks ago

    Malay, Philippines Filinvest Group Full time

    FILINVEST COMPANY: CRIMSON RESORT AND SPA BORACAY Restaurant Supervisor (Saffron) Scope and Responsibilities: Plan, assign, and monitor duties Guest Satisfaction Ensure that all in-suite deliveries are made according to time frames set Ensure that the guests are provided with efficient and professional service. Establishing the level of customer experience...

  • Assistant Front Office Manager

    5 days ago

    Malay P, Philippines Marriott International Full time ₱300,000 - ₱450,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFour Points by Sheraton Boracay, Station 1, Malay, Aklan, Philippines, Philippines, 5608ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and...

  • Sports and Leisure Supervisor

    3 weeks ago

    Malay, Philippines Filinvest Group Full time

    FILINVEST COMPANY: Crimson Resort & Spa BoracayThis role is responsible for assisting the Sports & Leisure Manager in organizing, coordinating, monitoring, and maintaining smooth and efficient operations of the Sports & Leisure section. This role also provides administrative support to the Sports & Leisure Manager. Responding to guest requestsProvide staff...