Technical Support Engineer
2 weeks ago
About the job: Technical Support Engineer Our US Partner Client is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. As a Technical Support Engineer , you will be responsible for remote client support, with occasional onsite support, involving heavy interaction with end-users in diverse computing environments. This is a full-time role , on a US shift , with a work in the office setup. If you possess the right skills, this could be your opportunity to join a fast-growing organization. DUTIES AND RESPONSIBILITIES: Handle diverse computing environments across various business clients. Analyze and document unfamiliar client/server network environments and assess quick resolution paths. Perform rapid analysis of workstation incidents to determine root causes. Set appropriate client expectations during troubleshooting. Use suitable software utilities and vendor-specific tools to resolve customer incidents efficiently. Monitor the Remote Service Center (RSC) Service Board for new service tickets. Prioritize and escalate tickets following best practices. Communicate troubleshooting steps and resolutions clearly, avoiding technical jargon. Resolve incidents related to: Mail/Office 365 issues, client/server connectivity, VIP workstation incidents, file restores, remote access (Citrix, Terminal Services), password resets, networked printer issues. Qualifications: 3-5 years of solid desktop support experience. Knowledge of mobile device configurations and troubleshooting. Experience with installing, troubleshooting, and customizing Microsoft Office, including Outlook. Hardware troubleshooting experience. Knowledge of Active Directory. Strong problem-solving and task prioritization skills. Preferred Technical Knowledge: In-depth knowledge of Windows OS (7, 8.1, 10, etc.). Experience with Windows Server. Experience with monitoring and remote management tools. #J-18808-Ljbffr
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Technical Support Engineer
3 weeks ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
5 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per yearCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
2 weeks ago
Cebu City, Philippines CallTek Full timeStaff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customer and...
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Technical Support Engineer
1 week ago
Cebu City, Central Visayas, Philippines ABACODE Full time ₱800,000 - ₱1,200,000 per yearCebu City, Cebu, PhilippinesFull TimePhilippines - Information TechnologyMid LevelAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen...
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Technical Support Engineer
5 days ago
Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per yearJob Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...
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Technical Support Engineer II
1 week ago
Cebu City, Philippines CallTek Full timeCallTek Cebu, Central Visayas, Philippines Technical Support Engineer II CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security...
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Technical Support Engineer II
2 weeks ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer II
4 days ago
Cebu City, Philippines CallTek Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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L2 Technical Support Engineer
7 hours ago
Cebu City, Philippines HawodTech Solutions Full timeResponsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...
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Technical support engineer
1 week ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱900,000 - ₱1,200,000 per yearAs a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.This is a full-time role, on a US shift and on a Work in the office set-up.If you have the right skill set, this may be your opportunity to enter this...
