Technical Support Engineer
2 weeks ago
Staff4Me is looking for a dedicated and proactive Technical Support Engineer to join our dynamic team. In this role, you will be the first point of contact for our clients, providing technical assistance, troubleshooting issues, and ensuring that our customers have a seamless experience with our products and services. Take inbound calls from customer and staffs.Troubleshoot customer's issue and provide solution and Escalate issues not resolved or no resolution is identified ResponsibilitiesRespond to client inquiries and provide timely technical assistance via multiple channels, including email, phone, and chat Diagnose and troubleshoot hardware and software issues to resolve client problems effectively Document incidents and resolutions in a clear and concise manner in our tracking system Collaborate with other teams to escalate and resolve complex issues Offer training and support to clients on product features and best practices Maintain a thorough understanding of our products and services to provide accurate support Foster strong relationships with clients to ensure high levels of satisfaction and retention Stay updated with emerging technologies and product updates to enhance support quality RequirementsBachelor's degree in Computer Science or related field or equivalent experience Proven experience in a technical support role, preferably in a software or technology company Strong troubleshooting skills with the ability to analyze and resolve technical issues efficiently Excellent communication skills, both written and verbal, with a customer-focused mindset Basic knowledge of networking principles and system administration Ability to work independently and as part of a collaborative team Proficiency in using support ticket systems and documentation practices Benefits- Competitive salary and benefits package.- Opportunity for growth and career development.- Training and support to enhance technical and customer service skills.- Work in a dynamic and multicultural environment. #J-18808-Ljbffr
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Technical Support Engineer
3 weeks ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
5 days ago
Cebu City, Central Visayas, Philippines Staff4Me Full time ₱600,000 - ₱1,200,000 per yearCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer
2 weeks ago
Cebu City, Philippines Tahche Outsourcing Services Inc Full timeAbout the job: Technical Support Engineer Our US Partner Client is a rapidly growing technology solutions provider focusing on Cloud, Cyber Security, Networking, Disaster Recovery, and Managed Services. As a Technical Support Engineer , you will be responsible for remote client support, with occasional onsite support, involving heavy interaction with...
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Technical Support Engineer
2 weeks ago
Cebu City, Central Visayas, Philippines ABACODE Full time ₱800,000 - ₱1,200,000 per yearCebu City, Cebu, PhilippinesFull TimePhilippines - Information TechnologyMid LevelAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen...
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Technical Support Engineer
5 days ago
Cebu City, Central Visayas, Philippines Asticom Technology Inc Full time ₱800,000 - ₱1,200,000 per yearJob Roles and Responsibilities:The IT Desktop Support Engineer is responsible for providing technical support and assistance to end-users for hardware, software, and network-related issues. This role is crucial in ensuring the efficient operation of computer systems, resolving technical problems, and maintaining overall system performance across the...
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Technical Support Engineer II
1 week ago
Cebu City, Philippines CallTek Full timeCallTek Cebu, Central Visayas, Philippines Technical Support Engineer II CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security...
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Technical Support Engineer II
2 weeks ago
Cebu City, Philippines Staff4Me Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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Technical Support Engineer II
4 days ago
Cebu City, Philippines CallTek Full timeCallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...
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L2 Technical Support Engineer
13 hours ago
Cebu City, Philippines HawodTech Solutions Full timeResponsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems (including the API) for the MyPass platform. This role is customer facing and requires excellent verbal and written communication skills as well as the...
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Technical support engineer
1 week ago
Cebu City, Central Visayas, Philippines Tahche Outsourcing Services Inc Full time ₱900,000 - ₱1,200,000 per yearAs a Technical Support Engineer, you will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.This is a full-time role, on a US shift and on a Work in the office set-up.If you have the right skill set, this may be your opportunity to enter this...
