Technical Support Engineer II

4 days ago

Cebu City, Philippines CallTek Full time

CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us Address escalated technical issues from Tier I Support, providing in-depth troubleshooting and timely resolution. Collaborate with Engineering teams to identify, document, and resolve product or system defects. Conduct detailed analysis and research on recurring customer issues to develop long-term solutions and best practices. Provide technical guidance and training to Tier I engineers to enhance their troubleshooting and customer support skills. Maintain comprehensive records of issues, resolutions, and customer feedback within the support ticketing system. Assist in creating and updating technical documentation, FAQs, and internal knowledge base articles. Stay current with product updates, system changes, and industry trends to ensure accurate and effective support delivery Requirements 2-4 years of experience in a technical support or related role, with strong troubleshooting expertise. Solid knowledge of networking concepts , operating systems , and hardware/software configurations . Proven network support experience and ability to troubleshoot complex technical environments. Must have Captive Portal experience and a clear understanding of how it works. Must have experience in gateways and authentication systems . Strong analytical, communication, and documentation skills. Ability to work effectively in a fast-paced, collaborative, and customer-focused environment Benefits Free one meal a day Emergency loan and financial assistance programs Free 24‑hour snacks and beverages Health insurance and health subsidy Retirement plan, life insurance, and savings plan Team socialization allowance and attendance bonuses Year‑end performance bonus (company discretion) And much more #J-18808-Ljbffr

  • Technical Support Engineer II

    1 week ago

    Cebu City, Philippines CallTek Full time

    CallTek Cebu, Central Visayas, Philippines Technical Support Engineer II CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security...

  • Technical Support Engineer II

    2 weeks ago

    Quezon City, National Capital Region, Philippines SupportNinja Full time ₱40,000 - ₱80,000 per year

    Work Setup:OnsiteEmployment Type:Full-TimeOperating Hours:7:00 AM – 7:00 PM (US Central Time) - Must be flexible to work any shift within this window.Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? As an Advanced Technical Support Engineer, you'll be at the forefront of resolving complex product and...

  • Technical Support Engineer II

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ninja Partners Full time ₱40,000 - ₱80,000 per year

    Work Setup: OnsiteEmployment Type: Full-TimeOperating Hours: 7:00 AM – 7:00 PM (US Central Time) - Must be flexible to work any shift within this window.Are you a tech-savvy problem solver with a passion for delivering exceptional customer experiences? As an Advanced Technical Support Engineer, you'll be at the forefront of resolving complex product and...

  • Technical Support Engineer II

    1 week ago

    Quezon City, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time ₱1,170,000 - ₱1,560,000 per year

    WE'RE HIRING | TECHNICAL SUPPORT ENGINEER II (5 HEADS NEEDED)Salary: Highly NegotiableSet-up: OnsiteSchedule: ShiftingLocation: Eastwood, Quezon CityQualifications:- Bachelor's degree graduate in any course- Has at least 1 year of solid and hands-on direct experience in Linux Operating System- Has 4+ years of the following- Technical Support/Troubleshooting-...

  • Technical Support Engineer II

    2 weeks ago

    Cebu City, Philippines Staff4Me Full time

    CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless...

  • Tier II IT Support Specialist

    1 week ago

    Cebu City, Philippines Neostella Full time

    At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We’re relentlessly customer‑centric. Everything we do is in...

  • Tier II IT Support Specialist

    2 weeks ago

    Cebu City, Central Visayas, Philippines Neostella Full time ₱400,000 - ₱800,000 per year

    At Neostella, our mission is simple: empower legal teams to work smarter, faster, and more reliably. We deliver advanced technology solutions and satellite team support that streamline operations, boost efficiency, and transform the way firms and corporate legal departments work day to day. We're relentlessly customer-centric. Everything we do is in service...

  • Structural Engineer

    1 week ago

    Marikina City, National Capital Region, Philippines R-II Builders Inc. Full time ₱900,000 - ₱1,200,000 per year

    About the roleR-II Builders Inc. is seeking a highly skilled Structural Engineer to join our team in Marikina City, Metro Manila. As a Structural Engineer, you will play a crucial role in the design, analysis, and implementation of safe and efficient building structures for our diverse range of construction projects. This full-time position offers the...

  • Technical Support Representative II

    2 weeks ago

    Quezon City, National Capital Region, Philippines Ninja Partners Full time ₱900,000 - ₱1,200,000 per year

    Work Set Up: at The Sactum in Quezon CityStart Date: October 20, 2025The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and...

  • IT Technical Support

    4 days ago

    Quezon City, Philippines AVLS Full time

    The IT Support role is pivotal in providing comprehensive technical support to internal users, ensuring the secure and efficient operation of the datacenter, and managing a variety of IT-related tasks. Responsibilities include application deployment, adherence to security protocols, and coordination with external vendors for issue resolution. Bachelors...