Customer Experience Crew

Customer Experience Crew Cinema Sm Center Angono

Makati, National Capital Region | ILLIMITADO, INC.

Posted today

Job Description

• Overall responsibility of perfect implementation of all client payroll rules
• Stay updated on changing DOLE rules and updating the software accordingly
• Runs payroll for clients
• Develop Excel back-ups for calculation
• Automate payroll on the HCMS for all current clients
• Handles existing and new client’s data migration
• Ensure successful On-boarding and Implementation of our Human Capital Management Software (HCMS) for all Clients
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved
• Define the project plan for each implementation and ensure all timelines are met
• Interact with clients including site visits for implementation and maintain a good rapport
• Ensure timely resolution of all client concerns post implementation
• Promotes client loyalty
• Obtain understanding of client payroll rules and policies during implementation
• Calibrate with the client on how each rule and policy is to be applied using historical payroll calculation by the client
• Highlight any discrepancies in historical calculation to the client
• Confirm the client rules can be deployed in the software
• Highlight any customization request by the client
• Cross check automated payroll with Excel calculations
• Provide ongoing support to client
• Such other duties as may be designated or assigned by the Company as may be made known to you

Qualifications

• At least 2 years experience as Customer Success Officer in a Software as a Service Company leading at least 5 Implementation Analyst
• At least 2 years experience in software Implementation
• At least 2 years experience in calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advanced MS Excel Skills
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

Job Types: Full-time, Permanent

Benefits

• Flexible schedule
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Schedule

• 8 hour shift
• Day shift
• Flexible shift

Supplemental Pay

• 13th month salary
• Overtime pay

Customer Success Agent

Posted today

Job Description

• KEY RESPONSIBILITIES: Immediately escalating serious complaints or issues, building relationships, resolving complaints and follow-up, identifying customer needs, following procedures and policies

Qualifications

• Bachelor’s degree in Business, Communications, or related field (advantageous)
• Experience in Customer Service
• Strong telephone etiquette
• Familiarity with CRM tools
• Excellent communication skills
• Ability to manage multiple tasks
• Adaptable to different personalities

Customer Success Executive

Taguig, National Capital Region | Infobip

Posted today

Job Description

• Client Success Managers bridge between us and Customer; guide customers through and from sales into support
• Own overall relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction
• Establish trusted advisor relationship; maintain customer success strategies and best practices
• Communicate with internal/external senior management to understand needs and maximize retention

Responsibilities

• Onboard new customers
• Follow up on renewals
• Build relationships between customers and the support team
• Be the voice of the customer; advocate needs

Qualifications

• Flexible go-getters with experience in client success

Customer Success Manager

1229 Makati City, National Capital Region | iScale Solutions

Posted 446 days ago

Job Description

• Develop customer relationships to promote retention and loyalty
• Build and maintain relationships; implement and support customer solutions
• Essential duties: build strong relationships, resolve issues, conduct regular reporting, manage risk and retention, identify improvements, liaison with internal departments, onboarding leadership, proactive management, business development, and employee engagement

Qualifications & Benefits

• Knowledge of customer service practices; CRM experience
• Excellent communication and interpersonal skills
• Benefits: HMO on day 1 (with dependents upon regularization)

Admin Support/Customer Success/Escalations Specialist

Remote position; GetmyCourse

Job Description

• Handle escalations, service recovery, coordinate certificate releases, maintain records
• Collaborate with operations to improve service delivery; liaise with students, RTOs, and internal teams
• KPIs include positive reviews, accuracy of refunds, and timely certificate releases

Qualifications & Benefits

• Proven client-facing experience; high attention to detail
• Strong communication; ability to work remotely
• Benefits include work-from-home forever, health insurance, international travel incentives

Customer Support - Bpo

Posted today | Makati, National Capital Region | Confidential

Job Description

• Support B2B customers in business travel bookings
• Resolve booking issues; maintain high satisfaction; define best practices
• Stay updated with product features

Qualifications

• Hospitality customer service background
• 1 year experience in a similar role
• Excellent English; knowledge of Microsoft programs

Other Jobs

Customer Support Representatives - Easy Account, Bacoor, Cavite (Orbit Teleservices)

Posted today

Job Description

• Orbit Teleservices helps organizations enhance customer relationships
• Minimum Qualifications: High school graduate; attention to detail; English skills; not currently employed

To apply, verify location and role details with the posting source.

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