Service Crew Trainer
4 days ago
Position Purpose:
The Crew Trainer is responsible for providing hands-on, practical training to new hires and existing team members, ensuring they acquire the skills and knowledge necessary to excel in their roles. This position plays a crucial role in maintaining Dunkin' Donuts' high standards for product quality, customer service, and operational excellence.
As a mentor and role model, the Crew Trainer guides employees through the onboarding process and ongoing training initiatives, ensuring they embody the company's values while delivering outstanding customer experiences.
PERFORMANCE ACCOUNTABILITIES
- Training Delivery:
- Conduct on-the-job training sessions for new crew members, focusing on food preparation, service procedures, and operational efficiency.
- Provide practical demonstrations and step-by-step guidance on tasks, including using equipment, adhering to safety protocols, and meeting quality standards.
- Teach employees proper customer interaction techniques, including handling orders, resolving issues, and ensuring customer satisfaction.
- Employee Mentorship:
- Act as a mentor to trainees, creating a supportive and positive learning environment.
- Monitor the progress of trainees and provide personalized coaching to address areas needing improvement.
- Offer constructive feedback and encouragement to help employees build confidence and competence.
- Performance Evaluation:
- Assess trainees' performance through observations and practical evaluations.
- Document progress reports and communicate findings to the Training and Development Officer.
- Recommend additional training or support for employees who require further development.
- Quality and Standards Compliance:
- Ensure all employees are trained to meet Dunkin' Donuts' quality standards for products and services.
- Reinforce adherence to company policies, including hygiene, safety, and operational protocols.
- Serve as an example by consistently demonstrating excellence in daily tasks.
- Collaboration:
- Work closely with the Training and Development Officer and Training Assistant to align training programs with departmental objectives.
- Provide feedback on the effectiveness of training materials and suggest improvements based on trainee performance.
- Assist in the development of training aids, such as checklists, guides, and visual materials.
JOB SPECIFICATIONS:
Education and Experience
- Minimum of a high school diploma or equivalent.
- At least 1 year of experience working in a crew member role at Dunkin' Donuts or a similar food service environment.
- Previous experience in a training or mentoring capacity is preferred.
Skills and Competencies
- Strong communication and interpersonal skills.
- Ability to coach and motivate team members effectively.
- In-depth knowledge of Dunkin' Donuts' operational procedures, products, and quality standards.
- Problem-solving skills to address trainee challenges and ensure smooth operations.
- Organizational skills for maintaining training schedules and records.
- Patience and adaptability to work with employees of varying skill levels.
Job Type: Full-time
Pay: From Php461.00 per day
Benefits:
- Company events
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
Work Location: In person
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