Mandarin Telemarketing Lead

4 weeks ago

Ortigas Pasig City, Philippines J-K NETWORK SERVICES Full time

Company profile: One of the booming Financial Technology platforms in the Philippines, providing fast and seamless services nationwide. Position: Mandarin Telemarketing Lead Industry: Financial Technology Firm Location: Ortigas, Pasig City Schedule: Dayshift Schedule | Monday to Friday (9am-6pm or 10am-7pm) Salary: Negotiable Set-up: Work Onsite BENEFITS: - 13th Month Pay - Government Mandated Benefits - Sick leave and Vacation leave - HMO - Other allowances - Other benefits will be discussed during the interview. REQUIREMENTS OF THE JOB: - Open to Filipino and Filipino-Chinese applicants who are proficient in Mandarin and English. - Open for Undergraduates; a Bachelor’s Degree is an advantage. - At least 1 year of relevant experience in a similar role. - With experience in handling or leading a team. RESPONSIBILITIES OF THE JOB: - Provide leadership, motivation, and direction to a team of telemarketing agents to achieve defined sales or collections goals and KPIs, ensuring adherence to company policies and superior service quality. - Maintain clear, accurate, and culturally aware communication with Mandarin clients. - Provide ongoing feedback, coaching, and training to help team members improve their sales techniques, product knowledge, customer engagement, and objection-handling skills. - Handle Non-Payment Reason Reporting, ensuring all issues are clearly understood and promptly escalated to the Collections Manager. - Oversee the daily, weekly, and monthly assignment of accounts to agents, as well as the preparation of daily collection reports and shift schedules. - Manage account allocation, collection reports, and shift scheduling. RECRUITMENT PROCESS: (ONLINE) - Paper Screening - Initial Interview with HR Manager - HRBP China Interview - Final Interview - Job Offer

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