Telemarketer

1 week ago


Pasig, National Capital Region, Philippines Legado Motors, Inc Full time

Job Description

We are looking for a highly motivated Telemarketer / Customer Engagement Officer with automotive technical knowledge to support our Service Department. The role focuses on outbound calls and messaging to current and potential customers for service reminders, appointment scheduling, and relationship building.

Key Responsibilities

  • Conduct outbound phone calls and text messages to existing and prospective customers
  • Generate leads for Preventive Maintenance Services (PMS) and other automotive service-related offerings
  • Send service reminders and follow-ups for due or upcoming maintenance
  • Directly engage customers to schedule service appointments
  • Explain service recommendations clearly using basic automotive and technical knowledge
  • Build and maintain strong customer relationships to improve retention and satisfaction
  • Handle customer inquiries, concerns, and basic technical questions professionally
  • Update and maintain customer records and call logs accurately
  • Coordinate with Service Advisors and Workshop teams for scheduling and follow-ups

Job Qualifications

  • College Graduate (Automotive Technology, Engineering, Business, or related course preferred)
  • With automotive service experience or strong technical knowledge (PMS, basic vehicle systems, service workflow)
  • Experience in telemarketing, customer service, or call center is an advantage
  • Excellent communication skills in phone and text-based customer engagement
  • Customer-oriented with strong interpersonal and relationship-building skills

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