PHRN Care Management Associate

4 weeks ago

Pasig, Philippines Neksjob Philippines Full time

We are seeking a Customer Service Representative (CSR) with a healthcare background, particularly someone with a BS Nursing degree and an active Philippine Registered Nurse (PHRN) license, to provide exceptional support in a healthcare setting. As a CSR, you will serve as a bridge between patients, healthcare providers, and our team, ensuring smooth and efficient communication and patient experience.

The ideal candidate should have at least 1 year of direct patient care experience in a hospital, school, clinic, or similar healthcare environment. This role requires an empathetic and professional approach to assist patients with their healthcare-related concerns.

Key Responsibilities:
  • Patient Interaction: Provide excellent customer service by answering patient inquiries about healthcare services, appointments, and related information. Handle both inbound and outbound calls professionally.
  • Issue Resolution: Act as a liaison between the patient and healthcare team to address and resolve concerns or problems in a timely and effective manner.
  • Appointment Scheduling: Assist patients with appointment scheduling, rescheduling, and cancellations. Ensure that all patient details are accurately recorded in the system.
  • Documentation: Maintain accurate records of all patient interactions, inquiries, and concerns to ensure proper follow-up and continuity of care.
  • Patient Education: Provide basic healthcare information to patients, answering questions within the scope of practice, and redirecting them to appropriate healthcare providers if necessary.
  • Compliance: Ensure that all interactions with patients comply with healthcare regulations and confidentiality standards.
  • Collaboration: Work closely with the healthcare team to ensure patient needs are addressed efficiently and correctly.
Education and Experience:
  • Education: Bachelor’s Degree in Nursing (BSN) with an active Philippine Registered Nurse (PHRN) license.
  • Experience: At least 1 year of direct patient care experience in a hospital or as a nurse in a company, school, or clinic.
  • Note on roles not considered: Volunteer nurse, private duty nurse, aesthetic nurse, dental nurse, or EMT experience will not be considered.
  • Skills: Excellent communication skills, both verbal and written.
  • Other Requirements: Available ASAP, no ongoing/pending NCLEX application, and willingness to work onsite.
Not Qualified Experiences:
  • Volunteer Nurse
  • Private Duty Nurse (Non-Agency)
  • Aesthetic Nurse
  • Dental Nurse
  • Emergency Medical Technician (EMT)
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