Director Network Operations

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director Network Operations Who is Mastercard? Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all. Overview The Data Center & Network Services organization is looking for a Director of Network Operations Center (NOC) to lead a global operations Level 1 command center focused on ensuring the stable operation of Mastercard’s Network infrastructure globally. This role requires strong people leadership skill, experience leading network operations organizations, network systems health check validations, troubleshooting issues, and optimizing performance to support the organization's mission-critical operations. Responsibilities Leadership & Strategy: Lead and manage the NOCC team, including network engineers, analysts, and support staff. Develop strategic plans for network operations, monitoring, and incident management. Collaborate with senior IT leadership to align network operations with organizational goals. Shaping the direction and growth of the network operations function Operational Oversight: Direct daily operations of the command center, ensuring 24/7 monitoring and support. Oversee troubleshooting, root cause analysis (RCA), and resolution of major network incidents. Ensure timely escalation and communication of critical issues to stakeholders. Ensuring high network performance, reliability and uptime. To be measured on KPI’s Team Management: Leading developing and mentoring teams of networks and managers. Network Performance & Reliability: Monitor network performance metrics and implement improvements to ensure uptime and efficiency. Coordinate with infrastructure teams to optimize network design and scalability. Manage disaster recovery and business continuity planning for network operations. Compliance & Security: Ensure compliance with regulatory requirements and internal policies. Implement and maintain network security protocols and incident response procedures. Stakeholder Engagement: Representing the network function in executive meetings and collaborating with other departments. All About You (Qualifications) Degree in Computer Science, Information Technology, or related field (Master’s preferred). Advanced experience in network operations, with at least 5 years in a leadership role. Strong knowledge of network infrastructure (LAN/WAN, VPN, cloud services). Experience with network monitoring tools and incident management platforms. Certifications such as CCNP, CISSP, or ITIL are highly desirable. Excellent leadership, communication, and analytical skills. Willingness to work in a shift-based environment, including nights, weekends, and holidays as required. Work Environment The NOC will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security. Corporate Security Responsibility Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. #J-18808-Ljbffr