Director of Operations

4 days ago

Manila, National Capital Region, Philippines Asia White Collar Full time ₱1,200,000 - ₱3,600,000 per year

Director of Operations (EV Charging) - Philippines

Location:
Manila (nationwide travel)
•
Function:
Network Ops, Field Maintenance, Customer Ops
•
Type:
Full time

Mission:
Own day-to-day performance of a nationwide EV charging network—safety, uptime, cost, and customer experience—while scaling from pilot to thousands of ports.

What you'll do

  • Uptime & reliability:
    Hit SLA targets for charger/network availability; run 24/7 monitoring, incident response, and root-cause elimination.
  • Field operations:
    Build and lead regional tech teams and vendors; manage preventive/corrective maintenance, spares, and site standards.
  • NOC & systems:
    Operate the network via backend/OCPP, CMMS, ticketing, and analytics dashboards; define alarms, playbooks, and on-call.
  • Commissioning & quality:
    Own site acceptance, metering accuracy, safety checks, and QA/QC from energization through steady state.
  • Safety & compliance:
    Implement EHS programs aligned to Philippine Electrical Code; oversee permits, audits, and regulatory reporting (DOE/ERC/LGUs).
  • Energy & costs:
    Optimize tariffs, demand charges, and EMS; evaluate solar/storage for resilience and cost savings.
  • Customer operations:
    Ensure seamless payments, roaming, and support workflows with CS partners; track NPS and resolve escalations fast.
  • Vendors & contracts:
    Manage OEMs, EPCs, facilities, and SLAs; negotiate performance remedies and continuous improvement.
  • Budgets & KPIs:
    Own OpEx, inventory, and service contracts; publish weekly/monthly ops scorecards and forecasts.
  • People & scale:
    Hire, coach, and develop high-performance teams; set SOPs, training, and safety culture.

What you'll bring

  • 10+ years leading multi-site operations (EV charging, power/utilities, telecom towers, fuel retail, or critical facilities).
  • Proven Philippines experience running 24/7 field ops with vendors/contractors and utilities (e.g., Meralco/other DUs; NGCP exposure a plus).
  • Hands-on with OCPP backends, CMMS/ticketing, SCADA/IoT monitoring, and data-driven decision making.
  • Strong EHS mindset; track record in incident prevention and compliance.
  • Financial rigor on OpEx, spares, SLAs, and service contracts.
  • Builder mentality, clear communicator; fluent English (Filipino a plus).
  • Nice to have: PMP/Lean Six Sigma, Professional Electrical Engineer, or similar credentials.

Success looks like

  • Network uptime and MTTR within SLA; zero LTI safety incidents
  • First-time-fix rate, parts turns, and maintenance cost/port on target
  • Time to commission and defect-free handover
  • NPS/CSAT improvement and churn reduction
  • Budget adherence and service-level compliance by vendors

Why join

  • Lead the engine room of a national EV charging network with strong executive sponsorship
  • Scale impact fast with real ownership
  • Competitive compensation, performance incentives, and benefits.

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