Senior Research Executive, Customer Success

Overview

Maintain a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.

Responsibilities

• Maintain an accurate, complete, up-to-date and insightful client business profiles to be shared with senior management.
• Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards.
• Assist in sales activities in conjunction with senior staff in terms of preparation of proposal and credential presentations.
• Communicate client needs to appropriate team members.
• Provide "in office" research, administrative and operational support to senior staff.
• Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc.
• Ensure client service deliverables are aligned with the regional client service standards.
• Maintain an accurate and up-to-date knowledge on research techniques and applications.
• Integrate multiple data sources to answer business issues.
• Perform quality checks on all reports for alignment to request, accuracy and correctness.
• Ensure standard operating procedures within area of responsibility are observed.
• Recommend improvements in work processes within area of responsibility.

Qualifications

• A graduate in any related field in Economics, Statistics, Communication Research, Marketing, Business Management & Analytics
• 2 to 4 years of experience working in a similar position, preferably in Market Research and Client Services
• Experience with consumer marketing, statistics, research techniques, and experimental designs
• Proficient in Microsoft Excel & PowerPoint and/ or Google Spreadsheet & Slides
• Effective English communication skills in a cross-country environment
• Attention to detail and the ability to multitask

Additional Information

Remote-hybrid based role, must be physically located within Philippines and candidate must be a Country/Region Resident

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center diversity and inclusion page.

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