SaaS Customer Success Manager
2 days ago
Get AI-powered advice on this job and more exclusive features. Looking to take your career to the next level? Then this role is for you Join Outsourcey and be part of our mission to revolutionize global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together Profile Requirements Experience: Minimum 2.5 years of proven experience in Customer Success, Account Management, or a closely related client-facing role; prior work in marketing technology, SaaS, or SMB-focused solutions is highly preferred. Industry Knowledge: Familiarity with verticals such as restaurants, dental/medical offices, retail, or hospitality, and the unique challenges of customer engagement, loyalty, and reputation management in these spaces. Communication Skills: Excellent English communication skills with no heavy accent; professional, confident, and presentable on video calls with clients. Work Environment: Must have a reliable remote work setup conducive to video meetings, with strong internet connection and a professional on-camera presence. Business Orientation: Strong understanding of business drivers, customer lifetime value, and ROI-based decision-making; able to speak to clients in business terms that align with their growth strategies. Independence & Research Ability: Ability to work independently, conduct market or product research when needed, and deliver clear, actionable insights to clients. Core responsibilities Client Relationship Management: Build and maintain strong relationships with business clients across industries like restaurants, dental practices, beauty/retail, and hospitality, ensuring they derive maximum value from digital kiosk and marketing software solutions. Onboarding & Training: Lead smooth onboarding for new clients, including training on kiosk hardware, branded media creation, SMS/email campaign tools, review automation, and analytics dashboards. Campaign Oversight: Collaborate with clients to develop, launch, and monitor recurring marketing campaigns (email/SMS, social media posts, review requests, referral promotions), providing proactive recommendations to improve ROI. Performance Monitoring: Track usage, adoption, and campaign success metrics, prepare reports, and advise clients on adjustments to enhance engagement and retention. Issue Resolution & Support: Serve as primary point of contact for escalations, coordinate with internal teams on technical or operational issues, and provide timely, professional client support via video calls, email, and phone. Strategic Account Growth: Identify upsell or cross-sell opportunities within accounts, aligning client goals with higher-tier plans or hardware/software upgrades that drive stronger results. Benefits Benefits: Competitive salary. Opportunities to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities. Please attach your CV and we will be in touch for a confidential chat. Let\'s do great things together Seniority level Mid-Senior level Employment type Full-time Job function Customer Success Management Industries Staffing and Recruiting #J-18808-Ljbffr
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