Customer Success, Senior Team Lead

4 weeks ago

Pasig, Philippines Snappr Full time

Overview

Snappr Pasig, National Capital Region, Philippines

As a Senior Team Leader, you will manage Snappr’s enterprise accounts and drive exceptional results for our most valuable clients. In this role, you’ll lead a team of Customer Success Specialists, handle escalations, and partner with stakeholders to deliver results and growth. Your impact will be the lifeblood that powers Snappr’s growth and enables our enterprise clients to access high-quality visual content worldwide.

What you'll do:
  • Lead Snappr’s enterprise customer success function and ensure the success of our largest and most valuable accounts.
  • Recruit, train, and manage a team of Customer Success Specialists
  • Analyze the team\'s productivity and quality, and identify areas for improvement
  • Recommend and execute initiatives to improve the team\'s performance
  • Handle escalations and resolve our most challenging and complex problems
  • Manage special projects to help our most valuable customers and unlock growth
  • Hustle - take ownership of Snappr\'s growth and do whatever it takes to get the job done
What you\'ll need:
  • 5+ years of experience leading Enterprise Customer Success teams, with a proven record of managing strategic accounts.
  • Strong experience in creating and analyzing reports to inform business decisions and stakeholder reviews.
  • Excellent data and project management skills, with strong proficiency in spreadsheets.
  • Excellent written and spoken English communication skills, with the ability to effectively engage with executive stakeholders.
  • A "let\'s get it done" mindset.
  • Must be willing to report 100% onsite in Ortigas.
  • Must be willing to follow Pacific Hours (12 AM to 9 AM PH Time)
Job benefits:
  • Competitive salary
  • Transportation allowance provided
  • 20% night differential (if applicable)
  • Health Insurance (Day 1 HMO w/ dependents)
  • Free daily meals
  • Paid Time Off
  • Company Equity
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
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