Customer Success, Senior Team Lead

1 day ago


Pasig, Philippines Snappr Full time

Overview

Snappr Pasig, National Capital Region, Philippines

As a Senior Team Leader, you will manage Snappr’s enterprise accounts and drive exceptional results for our most valuable clients. In this role, you’ll lead a team of Customer Success Specialists, handle escalations, and partner with stakeholders to deliver results and growth. Your impact will be the lifeblood that powers Snappr’s growth and enables our enterprise clients to access high-quality visual content worldwide.

What you'll do:
  • Lead Snappr’s enterprise customer success function and ensure the success of our largest and most valuable accounts.
  • Recruit, train, and manage a team of Customer Success Specialists
  • Analyze the team\'s productivity and quality, and identify areas for improvement
  • Recommend and execute initiatives to improve the team\'s performance
  • Handle escalations and resolve our most challenging and complex problems
  • Manage special projects to help our most valuable customers and unlock growth
  • Hustle - take ownership of Snappr\'s growth and do whatever it takes to get the job done
What you\'ll need:
  • 5+ years of experience leading Enterprise Customer Success teams, with a proven record of managing strategic accounts.
  • Strong experience in creating and analyzing reports to inform business decisions and stakeholder reviews.
  • Excellent data and project management skills, with strong proficiency in spreadsheets.
  • Excellent written and spoken English communication skills, with the ability to effectively engage with executive stakeholders.
  • A "let\'s get it done" mindset.
  • Must be willing to report 100% onsite in Ortigas.
  • Must be willing to follow Pacific Hours (12 AM to 9 AM PH Time)
Job benefits:
  • Competitive salary
  • Transportation allowance provided
  • 20% night differential (if applicable)
  • Health Insurance (Day 1 HMO w/ dependents)
  • Free daily meals
  • Paid Time Off
  • Company Equity
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development
#J-18808-Ljbffr

  • Pasig, National Capital Region, Philippines NielsenIQ Full time $70,000 - $120,000 per year

    Job Description About the RoleAs a Customer Success team lead for the Philippines, you will drive strategic client engagements and lead the development of customised research solutions in conjunction with the Pacific team. You'll oversee largescale projects, guide cross functional teams, and contribute to thought leadership across the region. In addition to...


  • Pasig, National Capital Region, Philippines OutForce Full time ₱1,200,000 - ₱2,400,000 per year

    Main purpose of role:The CSL will provide an exceptional experience for customers both directly and alongside your wider team. Support partners through their onboarding journey to deliver maximum value from products and services whilst establishing and strengthening customer relationships. As a CSL, meet and exceed our customers goals and objectives, driving...


  • Pasig, Philippines TalentPop App Full time

    Overview Lead with Impact as Our Next Customer Service Team Lead Do you thrive in guiding teams toward success? At TalentPop, we’re looking for a Customer Service Team Lead who can motivate, mentor, and elevate our customer support teams to deliver exceptional service for e-commerce brands. If you’re a results-driven leader who knows how to balance...


  • Pasig, National Capital Region, Philippines KDCI Outsourcing Full time

    OverviewCustomer Service Team Lead role at KDCI OutsourcingKDCI Outsourcing is seeking a Customer Service Team Lead to oversee the daily operations of the customer service team, ensuring service excellence and delivering results aligned with client expectations. This role requires strong leadership, effective mentoring, and consistent communication with...


  • Pasig, Philippines KDCI Outsourcing Full time

    Overview Customer Service Team Lead role at KDCI Outsourcing KDCI Outsourcing is seeking a Customer Service Team Lead to oversee the daily operations of the customer service team, ensuring service excellence and delivering results aligned with client expectations. This role requires strong leadership, effective mentoring, and consistent communication with...


  • Pasig, National Capital Region, Philippines Customer Frontline Solutions, Inc Full time ₱900,000 - ₱1,200,000 per year

    Perform balance sheet account reconciliation, and analyze the account details to validate the correctness of the balance which may include among others:a. Trace Biller Transfers versus bank statements (BS) and tag the corresponding debits in the bank statements when traced.b. Tag and identify other bank debits in the BSc. Trace Biller Transfers vs...


  • Pasig, Philippines NielsenIQ Full time

    About the Role As a Customer Success team lead for the Philippines, you will drive strategic client engagements and lead the development of customised research solutions in conjunction with the Pacific team. You’ll oversee largescale projects, guide cross functional teams, and contribute to thought leadership across the region. In addition to leading...


  • Pasig, National Capital Region, Philippines NielsenIQ Full time ₱1,500,000 - ₱2,500,000 per year

    About the RoleAs a Customer Success team lead for the Philippines, you will drive strategic client engagements and lead the development of customised research solutions in conjunction with the Pacific team. You'll oversee largescale projects, guide cross functional teams, and contribute to thought leadership across the region. In addition to leading...


  • Pasig, Philippines Acquire Intelligence Full time

    Overview People & Culture | Senior Recruitment Officer for Professional Complex Roles As a Customer Success Manager , you will manage a portfolio of clients, ensuring their success by driving product adoption, maintaining strong relationships, and addressing any concerns. Your strategic and analytical mindset will help you anticipate client needs and foster...


  • Pasig, National Capital Region, Philippines Connext Global Solutions Inc Full time $40,000 - $80,000 per year

    Connext is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.We are currently looking for a Customer Success Manager who will be working with Connext's Client in the United States...