Client Service Analyst
4 weeks ago
If you’re passionate, curious and ready to make an impact, we’re looking for you to help us grow our businesses for the future.
As a Client Service Analyst within the Client Onboarding Services team, you will be responsible for insuring client satisfaction through quality service and coordinating client needs with other functions as required. Provides active support, by telephone or email, necessary to solidify and expand acquiring relationships with corporate merchant accounts through the use of relationship development, effective communications, written and verbal, as well as problem solving skills.
Job Responsibilities
- Track correspondences and results using a client relationship management (CRM) solution,
- Respond to inquiries and problems directly from key contacts.
- Navigate systems and tools, and partner with cross-functional teams to solve client problems.
- Ensure accurate and timely responses to maximize individual scorecard potential.
- Treat every client interaction as an opportunity for customer retention and demonstrating the value of Merchant Services.
Required Qualifications, Skills And Capabilities
- Minimum 2 years of client relations, customer service or other related field
- Knowledge of bankcard industry and procedures
- Ability to understand multiple complex systems and processes.
- Ability to build and maintain professional and productive relationships with peers, colleagues, and customers.
- Ability to effectively communicate both verbally and via written correspondence in a polished and professional manner in all interactions.
- Strong organizational skills with the ability to prioritize effectively to meet deadlines.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Seniority level- Not Applicable
- Full-time
- Information Technology
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