Index Client Services Analyst

Why Nasdaq When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective. Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients. What We Offer This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup (at least 2 in office days per week). You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create. In return, you will receive HMO coverage for you and your dependents, employee stock purchase plan, equity grant, retirement plan, annual bonus, free counseling sessions, subscription to e-learning platforms, fitness, wellness and more. What You Will Do Nasdaq calculates thousands of indexes that are utilized across numerous investment vehicles globally, including our flagship Nasdaq-100, thematic exposures, quantitative strategies, ESG, and nascent markets. Our Index Client Services team supports market participants around the world and is the first point of contact for our valued clients. We are dedicated to delivering exceptional service and strive to continually develop and improve the client experience, setting our products and services apart in the market. We are looking for Index Client Services Analyst to join our growing team and support some of the largest financial institutions globally. You can expect a collaborative, fast-paced, and constantly evolving work environment where you are recognized for your results and ability to drive things forward proactively and persistently. Every day will bring many opportunities to learn and grow. Support clients who utilize Nasdaq indexes and corresponding products Support institutional partners who disseminate Nasdaq indexes through their platforms Address day-to day inquiries regarding index data and products Act as technical liaisons between clients and internal teams to resolve issues, ensuring that our clients' expectations and KPIs are met Work with clients and partners to define business and system requirements, implementing processes to streamline interactions whenever possible Prepare and distribute proactive client communications regarding index news and announcements Capture intelligence from client interactions into CRM system Work with the global Index Client Services team on various ongoing initiatives to improve the client experience Support the onboarding process for new clients in conjunction with the sales teams. This involves coordinating access to all data and services the client is entitled to receive, both direct from Nasdaq and through 3rd party vendors. Analyze, communicate, and raise client concerns as they relate to Nasdaq product offerings to leadership What We Expect Bachelor’s degree, preferably in Business, Economics, Finance, or related field At least 2 years of relevant experience. Excellent written and verbal communication skills Strong analytical, problem-solving and prioritization skills Strong customer service and client facing skills. Must be amenable to work morning and / or mid shift throughout the work week and at least two times per week in the Nasdaq office at Bonifacio Global City, Taguig. What Would Be Helpful Experience working in the market data industry Knowledge and understanding of equity indices and financial data High proficiency with Microsoft Office (Excel, Word, PowerPoint) and Salesforce or related tool Proficiency with Jira, Confluence or related tool Experience working in a client facing role Does It Sound Like You? Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and discover why Nasdaq Manila is Great Place To Work certified Come as You Are Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and / or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. #J-18808-Ljbffr