Account Manager, ShopeePay

Monee Manila, National Capital Region, Philippines

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Monee Manila, National Capital Region, Philippines

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Job Description
The Account Manager for offline Payments plays a crucial role in strengthening and growing ShopeePay’s offline merchant partnerships. This position focuses on reviving existing merchant relationships and driving the performance of key accounts. The ideal candidate will craft and execute strategies to increase volume, ensure merchant satisfaction, and cultivate strong partnerships with internal and external stakeholders.

Job Description
The Account Manager for offline Payments plays a crucial role in strengthening and growing ShopeePay’s offline merchant partnerships. This position focuses on reviving existing merchant relationships and driving the performance of key accounts. The ideal candidate will craft and execute strategies to increase volume, ensure merchant satisfaction, and cultivate strong partnerships with internal and external stakeholders.
Duties And Responsibilities

• Develop strategies to grow existing offline merchants through QR PH adoption and engagement.
• Revive existing partnerships by renegotiating MDR while ensuring profitability
• Manage high-value merchants, promoting ShopeePay as a preferred payment solution for offline transactions.
• Build and maintain strong after-sales management, including inquiries, disputes, and settlement variances.
• Collaborate with the Marketing team to design and implement campaigns that boost offline merchant performance.
• Oversee system integrations and the successful rollout of projects for the Payment-to-Merchant (P2M) business.
• Keep track of the industry trends and campaigns related to QR PH
• Provides market insights from merchant’s perspective including understanding products, sellers, market, and competitor dynamics
• Coordinate with internal partners (e.g. Legal, On-boarding, Marketing, Finance etc.) to execute merchant programs
• Perform other similar and related duties as required or directed
  

Requirements

• Bachelor's degree graduate. Background in Business Administration, Management or relevant fields is a plus.
• At least three (3) years of work experience in sales, acquisition, business development, and/or account management.
• Strong understanding of the digital payments landscape. Experience in a start-up, fintech, payments is a plus.
• With above average interpersonal and networking skills.
• Good communication, persuasion, and negotiation skills.
• Comfortable working with numbers.
• Agile, able to work swiftly, pivot quickly with changes in direction.
• Proficient in MS Office / Google suites.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development

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