People Advisor

4 weeks ago

Metro Manila Philippines Buscojobs Full time

Job Description:

The HR Advisor is a member of the Latin America Operations team reporting to the Country Operations Team Leader. The role focuses on Excellent Employee Experience standards in performing local processes aligned with the principles of the data privacy, financial controls & data quality enabling the delivery of world class HR to the business.

Key Responsibilities:

  • Management of cases according to established ways of working, including: using Salesforce tool to log queries and updates, create tickets and ensure closure of tickets, WIP management, keeping customers updated on the status of open cases, taking ownership of end-to-end processes, handing-off cases to other teams in HR Operations as required.
  • Timely escalation of complex queries to Specialists and Policy teams; acting as a country or process focal point; liaising with HR Business Partners, HR in the Country, Employees, and Line Managers, as required to resolve cases.
  • Representing the team on various forums and effectively presenting team's perspective; actively participate in local and global projects.

Requirements:

  • Solid understanding of how HR adds value to the business, support employees and team with process and systems expertise and knowledge of continuous improvement.
  • Language skills of the business supported in LATAM.
  • Diagnostic and investigation skills.
  • Problem solving and decision-making skills.

What We Offer:

  • Progress as a person as we work on the energy transition together.
  • Continuously grow the transferable skills you need to get ahead.
  • Work at the forefront of technology, trends, and practices.

We are an equal opportunities employer and do not discriminate based on age, gender, religion, or any other personal characteristics.

ELMO Software Pty Ltd is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team.

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