Myhr Advisor

Unilever is currently hiring for MyHR Advisor Function : People Experience Reports to : People Operations Lead Scope : Local and Global PEX Location : Philippines ABOUT UNILEVER With billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world. At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future. JOB PURPOSE As part of our commitment to transforming HR service delivery, we are seeking a HR Advisor to respond to HR queries raised by the business. This role is pivotal in enhancing the People Experience (PEX) by providing real-time, efficient, and effective support for HR-related inquiries. The ideal candidate will play a key role in the effectiveness of our HR model, focusing on service excellence and leveraging technology to improve employee interactions with HR services. Enabled by knowledge articles, understanding of regional policies and process, and working closely with your People operations colleagues, you will deliver immediate support to the Unilever population and support employee queries that cannot be resolved through self-service options. Your proactive engagement will ensure that employees receive the help they need in a timely and efficient manner, enhancing their overall experience and satisfaction with our HR services. MAIN RESPONSIBILITIES Deliver real-time support for Tier 1 HR queries via live chat enabled by ServiceNow, ensuring a high level of service excellence and employee satisfaction Guide employees and candidates through the HR processes and systems, offering step-by-step assistance when necessary Collaborate with HR team members and our centres of excellence to update and maintain an accurate knowledge base for query resolution Identify and escalate complex issues in line with the Unilever HR service delivery model Maintain a high level of confidentiality while handling sensitive employee information Contribute to the continuous improvement of the HR services and our support as a function to the business by providing suggestions based on customer feedback and chat analytics EXPERIENCES & QUALIFICATIONS Bachelor's degree in Human Resources, Business Administration, or a related field is advantageous Proven experience in customer service, PEX, HR advisory or live chat support, preferably within an HR context Understanding of HR process and policy with experience working in regional or multi country operations is desirable Knowledge of HR processes and best practices SKILLS Excellent written communication skills, with the ability to provide clear and concise information real-time. Strong problem-solving abilities and a customer-centric mindset. Proficiency in using live chat / case management platforms and HR information systems (Workday and Service now would be advantageous) Ability to multitask and prioritize effectively in a fast-paced environment Commitment to quality and adherence to defined SLA Team player with the ability to collaborate effectively across various hubs / locations Ability to navigate new technologies LEADERSHIP Care Deeply: Cares deeply about how customers experience our brands every day, everywhere; about our people’s growth and development and our impact on the planet. Cares about our performance, to a point where it hurts when we don’t win Focus On What Counts: Ruthlessly prioritizes what really, really matters, and allowing us to do better on fewer things. We set clear and stretching goals and recognise maximum performance impact Stay Three Steps Ahead: Thinks boldly and creatively to make breakthroughs in performance. We are always curious and confident ─ anticipating and staying ahead of customer needs and external trends to beat the competition Deliver with Excellence: Delivers everything we do with excellence and pace. We take personal ownership and hold each other to account – always finding a way to do what we’ve said we will do Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact your Talent Partner Kate Cruz. ADDITIONAL INFORMATION Relocation: Not available Work location: Hybrid – BGC Office, Manila, Philippines #J-18808-Ljbffr