Delivery Experience Coordinator

9 hours ago

Cebu City, Philippines Metacom Business Process Outsourcing Solution Inc. Full time

We're Hiring: Customer Service Representative – Food Delivery Account (BPO) Location: Cebu IT Park Shift: Shifting Schedule Employment Type: Full-time About the Role Join our dynamic BPO team and become the voice behind one of the world’s leading food delivery platforms As a Customer Service Representative , you will help hungry customers, support delivery partners, and assist restaurant vendors—all while delivering top-notch service. Key Responsibilities Handle inbound and outbound calls, chats, or emails from customers, delivery riders, and restaurant partners. Assist with order placement, tracking, cancellations, refunds, and account concerns. Resolve issues related to deliveries, payments, or app functionality with empathy and professionalism. Maintain a high level of product knowledge to provide accurate information and solutions. Work collaboratively with team leads and quality assurance to ensure continuous improvement. Qualifications High school graduate or equivalent (college degree preferred). Excellent verbal and written communication skills in English. Tech-savvy and comfortable navigating mobile apps and CRMs. Strong problem-solving skills and the ability to think on your feet. Will­ing to work on shifting schedules, weekends, and holidays. What We Offer Competitive salary package and performance-based incentives. Paid training and development opportunities. Health and wellness benefits (HMO, mental health support, etc.). Fun and inclusive work environment. Career growth within a fast-growing account. Ready to Deliver Awesome Customer Experiences? Apply now and be part of a team that keeps food moving and customers happy #J-18808-Ljbffr

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