Customer Support Representative

2 weeks ago


San Fernando, Philippines Metacom Careers Full time

The Role

Let's get you hired at the comfort of your home

Job Responsibilities
  • Handle phone support for CSR or IT-related concerns (hardware, software, and connectivity issues)
  • Deliver clear instructions and effective troubleshooting steps to customers
  • Provide excellent customer service and ensure timely resolution of technical issues
  • Accurately document cases and follow escalation procedures when needed
  • Work in a fast-paced environment while maintaining quality and professionalism
Perks & Benefits
  • ₱28,500 monthly salary
  • ₱15,00Sign-On Bonus (SOB)
  • Paid Leaves and Government Mandated Benefits
  • HMO coverage & Life Insurance
  • Career growth and training opportunities
Ideal Profile Qualifications
  • At least High School Graduate (Old Curriculum) / ALS Graduate
  • With at least 2 years Call Center Experience (CCE) in any account
  • OR 6 months–1 year Technical Support experience
  • Freshers are welcome to apply (Must have Excellent Coms)
  • Typing speed of at least 30 WPM with 85% accuracy (Voice Support)
  • Strong communication and problem-solving skills
  • Amenable to shifting schedules and onsite work in Clark
What\'s on Offer?
  • Leadership Role
  • Attractive Salary & Benefits
  • Flexible working options
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