Analyst, GWAM Operational Resilience

Analyst, GWAM Operational Resilience Manulife – Quezon City, National Capital Region, Philippines We’re looking for a Analyst, GWAM Operational Resilience to join our Governance Risk and Compliance team at MBPS. In this role, you will be responsible for developing and executing strategies to protect essential services and operations, ensuring our business segment thrives during challenges and maintaining customer, stakeholder, and regulator trust. Position Responsibilities: Assist in developing and executing a BCM and operational resilience strategy for GWAM to meet resilience objectives set by enterprise standard and regulator requirements. Assist in continuously assessing and refining BCM, operational resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements. Establish collaborative relationships with cross‑functional stakeholders to address issues and implement solutions. Assist in establishing and executing GWAM’s operational resilience governance model and deliverables. Assist in continuously monitoring internal and external factors to re‑evaluate inventory of critical operations and associated actions required. Participate in analysis of critical operations including defining scope of critical operations, impact tolerance, end‑to‑end mapping of assets required for running of critical operations (people, location, technology, process, 3rd party), identifying material points of failure, developing action plans to remediate vulnerabilities, and testing readiness of critical operations through severe but plausible scenarios. Partner with critical operations owners, Operational Resilience Office, and enable programs (TPRM, Disaster Recovery, etc) to align, execute, and monitor progress on remediation actions. Assist in developing, tracking, and monitoring KPIs and KRIs on GWAM’s operational resilience progress and posture. Assist in developing and maintaining GWAM’s business continuity plans (BCP), improving completeness and quality of BCP for critical and non‑critical processes. Facilitate regular testing and simulation exercises to ensure the effectiveness and efficiency of BCPs. Ensure BCPs are reflective of critical operations considerations, where applicable, including impact tolerance and material points of failure. Assist in the validation of critical third parties for GWAM as part of critical operations analysis. Partner with third‑party relationship owners to develop and maintain exit plans for critical third parties. Conduct simulation exercises to ensure the feasibility and effectiveness of exit plans. Required Qualifications: 3+ years’ experience in Business Continuity Management and Operational Resilience, with risk management experience in a global scope. Experience with executing risk & control self‑assessments, simulation/scenario testing, process mapping, creating action plans, and identifying opportunities and risks within a business process. Bachelor’s degree in business administration, strategy, operations management, or a related field. Preferred Qualifications: Experience in Wealth Asset Management. Familiarity with Archer, Info RM, Fusion, or similar compliance tools. Proven track record in working on complex, cross‑functional, and time‑sensitive programs that meet business goals and regulatory expectations. Strong communication and interpersonal skills. Understanding of financial services’ regulations and ability to partner with internal stakeholders, including Compliance and Risk functions. Diligent in maintaining project plans, adhering to a timeline, escalating appropriately, and documenting outcomes for reporting to senior stakeholders. Benefits and Growth Opportunities: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #J-18808-Ljbffr