Retirement Operations Risk

Retirement Operations Risk & Control Director Manulife Quezon City, National Capital Region, Philippines Direct Message the job poster from Manulife. The Director of Risk & Control Governance for GWAM Retirement Operations provides oversight and thought leadership to risk management and control effectiveness within the GWAM Retirement Operations business unit. The role will provide guidance to GWAM Retirement Operations stakeholders on operational risk analysis and control design. Responsibilities Lead weekly incident reviews with management, providing operations management with timely consultation on control deficiencies and process improvement recommendations that contribute to long-term and immediate business goals. Validate alignment of incidents to identified risks & issues. Provide reporting to the business to ensure timely management of Incident & CAP closures. Analyze metrics used to track business performance to be shared with various teams and leaders across the business unit, identifying risk trends & themes. Act as a liaison between Audit (Internal and External) and the business units during the annual SOC1/SOX & Internal audits. Share audit plans and updates with business units and Operations management. Assist with coordination of meetings/contacts involving Audit and the business units, i.e. information gathering, walkthrough validation, and test sample collection. Assist the business unit with identifying applicable issues to be reported as self-identified at commencement of an audit. Provide guidance and recommendations to the business units on addressing audit findings & control review results. Review business proposed solutions to open internal audit points including review of evidence prior to closure. Follow up with the business units on the status of outstanding Audit/SOC1/SOX issues and report results to business unit management. Conduct learning exercises based on audit themes & findings across GWAM Retirement Operations to leverage learnings and enable identification and timely remediation of risk. Identify risk and recommend control processes on new initiatives. Support including consultation and review of Projects, system enhancements and Operation Change Control requests to ensure proper risk management practices are considered and an effective control environment is maintained. Testing of Key Controls Conduct periodic testing of key controls using a risk-based methodology to enable timely identification and remediation of risk. Business Readiness Management Track and report on business readiness for changes driven by Regulatory changes and Corporate standards or initiatives. Business Continuity Provide support to the various GWAM Retirement Operations business units via the provision of business continuity coordination support. Conduct annual BCP plan exercise to ensure readiness; manage, train and implement processes to ensure business areas can manage critical business tasks in the event of significant service disruptions as per the Corporate Global Business Continuity and Disaster Recovery plan. Staff Management & Development Create an Operational control team to support the risk and control governance work within Retirement Operations. Leadership to Operational Controls staff to ensure individual and team service standards and deliverables are consistently achieved (i.e. delivery of control assessments, training and control consultation to operational business units). Provide training to Operations staff on effective control design and risk mitigation strategies. Job Requirements (Knowledge/Skills/Competencies) University degree in Finance or Audit, or related Financial Services Industry experience. Strong understanding of Operational workflows, processes, methodologies. Demonstrated understanding of controls frameworks and risk management practices. Tactical thinker with expert ability to think beyond day to day business realities. Expertise in evaluating feasibility or practicality of ideas and options, assess risks and trade-offs and, make informed and timely recommendations. Well-organized, with ability to multi-task and manage priorities in a demanding and deadline-oriented environment. Strong interpersonal skills with the ability to build relationships across the business and with external stakeholders demonstrating excellent customer orientation. Excellent communication skills, influencing and negotiation abilities and ability to present to management at various levels; ability to communicate complex concepts and the results in a clear, concise, easy to understand manner (written and verbal). Proficient with MS Office (Word, Excel, Access, PowerPoint). Additional Assets CPA designation with experience in accounting roles. Knowledge and experience from an internal/external audit role. Knowledge of relevant legislation and industry practices (Sarbanes-Oxley, OFSI, OECD, etc.). Knowledge of Canada and US Retirement products. Understanding of project management methodologies. Familiarity with RSA (Archer) system. Collaborating well with many stakeholders across GWAM Retirement, effectively influencing risk management practices, including design, implementation and operating effectiveness of controls. Supporting a diverse Operations team who support multiple geographies across multiple record-keeping systems and control infrastructure systems. When you join our team: • We’ll empower you to learn and grow the career you want. • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. • As part of our global team, we’ll support you in shaping the future you want to see. Seniority level Director Employment type Full-time Job function Legal and Management Industries Financial Services and Technology, Information and Media Referrals increase your chances of interviewing at Manulife by 2x #J-18808-Ljbffr