Wellness and Resiliency Manager

Wellness and Resiliency Manager TaskUs | Quezon City, National Capital Region, Philippines Job Description As a Wellness and Resiliency Manager, think of yourself as a Chief Counselor for ensuring and driving Health Wellness for our Team Members to prevent stress from interfering with their professional success and personal health. You will be tasked to make and carry out realistic plans to help individuals play to their strengths and focus on achievable goals while championing initiatives in keeping TaskUs employees happy Imagine yourself going to work with one thing on your mind: Your imperative is to manage the immediate work environment and promote protective factors to address demands and stressors that might affect individual or group performance. You will lead initiatives that deliver coping skills, communication skills, and career guidance to help teammates maintain their focus when overcoming challenges. You are responsible for initiating an environment for a positive sense of self and building confidence for employees to stave off feelings of helplessness when confronted with adversity. Key Responsibilities Under the guidance of the Senior Manager or Director, oversee the end-to-end Wellness and Resiliency function of new or smaller teams, managing a team of life coaches and vendor clinicians. Ensure 24/7 coverage of the site/s and that coaches and clinicians are available and scheduling sessions with teammates. Lead the team by fulfilling assigned leadership and management tasks – coach observations, progress monitoring, data collection and reporting, to name a few. Initiate and lead specific programs, activities and projects assigned by the Senior Manager or Director of Wellness and Resiliency. Design and facilitate more advanced (i.e., leadership, customized) wellness sessions, outreach programs and activities that support monthly programming. Collaborate with other professionals, conduct research and utilize critical thinking skills and knowledge to address client needs. Proactively check‑in with leaders and teammates and invite them to individual coaching or group sessions in person, by phone, via email or video platforms. Provide individual and group coaching sessions using the prescribed approach and following the ICF Core Competencies and ICF Code of Ethics. Partner in the creation and implementation of individual action plans. Evaluate data and check‑in with clients at specific times to help them keep track of their achievement of their set goals. Schedule and conduct regular and consistent individual and group coaching sessions and be assigned more complex coaching issues by the Senior Manager or Director. Create and organize confidential client files including intake and session documentation. Assess for emergency/crisis needs and ensure safety planning with the clients and proper endorsement to mental health professionals. Report accurate and consistent data following designed processes and using prescribed tools. Attend activities and complete all development programs and training sessions required by the department and the company. Required Qualifications Graduate of a 4‑year college course in Psychology, Social Work, or similar tracks. Experience in Resiliency Planning techniques that are science‑backed, evidence‑based, and proven to drive Resiliency Fortitude. Ability to identify, assess and report in a timely manner on new and emerging risks. Ability to define current operational resilience and tolerance to emerging risks. Ability to prioritize risks, through engagement with the relevant stakeholders and provide recommendations on response plans. Knowledge and capability to design and implement programs that can build daily habits in employees that will have lasting positive effects. Expertise in building a strong support system with proven techniques and actionable guidelines to help employees stay on top of their game. Excellent collaborator; able to quickly adapt to changes; approachable; and an excellent influencer. Thirst for new knowledge – staying up-to-date in the latest coaching & resiliency trends, attending regular workshops and seminars, administering & reviewing resiliency assessments, and having regular access to professional publications while being active in professional societies. Previous experience in Career Counseling and Coaching within a large community or organization. Strong communication (written and verbal), leadership and partnership working skills. Problem‑solving, thinking creatively, and decision‑making skills. Ability to deliver at pace, multi‑task and manage pressing deadlines. Equal Opportunity Employer TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. If you need reasonable accommodations in any part of the hiring process, please let us know. #J-18808-Ljbffr