Operations Manager

4 weeks ago

San Fernando, Philippines Sutherland Full time

Company Description

Sutherland is seeking an organized and goal-oriented person to join us as a Operations Manager/Sr Manager - Collections . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Responsibilities:

  1. Managing Cluster/Community Performance
  • Complete weekly coaching sessions and call audits.
  • Complete weekly huddles and develop team strategies to achieve operational goals.
  • Partner with Operations Manager on continuous improvement activities, training, and action plans.

Client Advocate

  • Achieve weekly deliverables, such as coaching compliance including RCAs and action plans.
  • Monitor team attendance infractions through internal Sutherland attendance tools.
  • Provide ideas to help the client improve their product, business, processes, and policies.

People Management

  • Conduct accountability discussions on attendance and performance challenges.
  • Determine training needs to equip staff with fundamental skills and knowledge.
  • Keep employees informed about internal and external updates.

Qualifications

  • A Bachelor’s Degree is preferred but not required.
  • At least three years of operations and management experience, including process transformation.
  • Three to four years of banking/financial services experience, particularly in collections.
  • Strong analytical skills to interpret data, identify trends, and suggest improvements.
  • Demonstrated leadership skills to lead improvements and resolve issues.
  • Ability to manage time efficiently and handle multiple schedules and initiatives.
  • Excellent verbal and written communication skills.
  • Proficiency in MS Office applications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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