Operations Manager

3 weeks ago


San Fernando, Philippines Sutherland Full time

Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Operations Manager/Sr Manager - Collections . We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job Description Responsibilities: Managing Cluster/Community Performance Complete weekly coaching sessions and call audits. Complete weekly huddles and develop team strategies to achieve operational goals. Partner with Operations Manager on continuous improvement activities, training, and action plans. Client Advocate Achieve weekly deliverables, such as coaching compliance including RCAs and action plans. Monitor team attendance infractions through internal Sutherland attendance tools. Provide ideas to help the client improve their product, business, processes, and policies. People Management Conduct accountability discussions on attendance and performance challenges. Determine training needs to equip staff with fundamental skills and knowledge. Keep employees informed about internal and external updates. Qualifications A Bachelor’s Degree is preferred but not required. At least three years of operations and management experience, including process transformation. Three to four years of banking/financial services experience, particularly in collections. Strong analytical skills to interpret data, identify trends, and suggest improvements. Demonstrated leadership skills to lead improvements and resolve issues. Ability to manage time efficiently and handle multiple schedules and initiatives. Excellent verbal and written communication skills. Proficiency in MS Office applications. Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr


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