Billing and Collection Specialist

Overview Join Our Professional Community: Forge Connections, Shape Futures, Together, Powering Businesses Worldwide Are you ready to be part of a professional community that’s powering businesses globally to save, grow and transform? Do you want to work with innovative technology, alongside talented professionals who share your passion for excellence? hammerjack has the perfect opportunity for you Role Role: Billing and Collection Specialist Location: Hybrid About Us At hammerjack, we’re not just another outsourcing company — we bring together skilled professionals from the Philippines with businesses worldwide, leveraging expert operations and the latest technology to create connections that empower our community. Our mission? To improve lives by fostering meaningful professional relationships and driving success on a global scale. Our Impact Over the years, we’ve built workplaces that empower employees to thrive, contributing in meaningful ways to the success and culture of companies around the globe. With our focus on professional services and our people-first culture, hammerjack has become a trusted partner for businesses and professionals alike, humanizing the outsourcing industry one connection at a time. The Position The Billing and Collection Specialist is responsible for managing the invoicing process and ensuring timely collection of payments. This role involves preparing and processing invoices, following up with clients for payments, and maintaining accurate records of all billing and collection activities. The specialist will also monitor outstanding balances, communicate with clients to resolve billing issues, and generate reports for management review. Ensuring compliance with company policies and relevant regulations is essential. Job Responsibilities Complete customer invoicing in line with agreed timeframes Maintain and update the schedule of customer contracts and revenue information Follow up with clients to ensure timely payment and handle payment discrepancies Monitor outstanding balances and identify overdue accounts Communicate with clients regarding their accounts and resolve billing issues Maintain accurate records of billing and collection activities Generate regular reports on billing and collection status for management Respond in a timely manner to queries raised by customers and internal departments Supervise and provide guidance to junior assistant, ensuring proper task execution and skill development Ensure compliance with company policies and relevant regulations Experiences and Skills A minimum of 3 years experience in a similar role Previous experience using Great Plains would be an advantage Intermediate to advanced Excel skills Excellent verbal and written communication skills Strong attention to detail and exceptional organizational skills What’s in It for You Flexibility : Work hybrid (remotely and from one of our inspiring offices) and enjoy a better work-life balance Inspiring Workspaces : Our offices are strategically located and designed to fuel your best work. Free Unlimited Barista Coffee and Booze : Enjoy refreshments from our cafe and beverage bar. Dynamic Open Spaces : Conducive for productivity and creativity. State-of-the-Art Security : Ensuring your safety and peace of mind. Game Rooms : Take a break and unwind with our recreational facilities. Competitive Compensation : Your talents deserve to be rewarded We help you negotiate with our clients. Professional Growth : Access to ongoing training and development opportunities to help you reach your full potential. A Supportive Community : Join a diverse and inclusive team that’s dedicated to your success. Global Impact : Be part of something bigger and make a difference on a global scale. Ready to Make a Difference? If you’re ready to join a dynamic team and be part of something truly special, we want to hear from you Apply directly on this job ad, and let’s forge a brighter future together hammerjack is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr