Medical Billing Specialist | Collections

3 days ago

Makati, Philippines ISTA Solutions Full time
Medical Billing Specialist | Collections Medical Billing Specialist | Collections

1 week ago Be among the first 25 applicants

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Billing Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you
Account specific roles & responsibilities:

  • Review and analyze accounts receivables (A/R) reports to identify unpaid claims or patient balances
  • Perform collection calls to patients/residents to resolve outstanding balances and secure payments
  • Ensure accurate and timely documentation of all collection activities and account updates in the system
  • Communicate professionally and empathetically with patients, clients, and billers
  • Meet or exceed individual and team productivity and quality targets, including call handling metrics, collection goals, and documentation standards
  • Work collaboratively with team members and supervisors to resolve account issues and escalate complex cases appropriately
  • Maintain confidentiality and adhere to HIPAA and data privacy policies at all times
  • Participate in training sessions, team meetings, and performance reviews as scheduled
  • Demonstrate flexibility to adapt to process updates, client requirements, or additional tasks as assigned
Requirements
  • At least 1 year BPO experience handling US Healthcare account
  • Good Working knowledge with US Healthcare, Claim Denial / Rejections
  • Excellent written and verbal English communication skills
  • Knowledge on Revenue Cycle Management/ Accounts Receivable is a PLUS
  • Amenable working onsite in Shaw Blvd, Mandaluyong
  • Willing to work night shifts
Benefits
What can we offer you?
  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills
Our commitment to you
  • Strong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all inclusive environment where everyone thrives
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries IT Services and IT Consulting

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