Customer Care Specialist | WFH | Day Shift | Day 1 HMO
4 weeks ago
Your Career, Crafted with Care Be part of a global industry shaping spaces where people live, work, and thrive. Take on a meaningful role in customer care where every detail you manage contributes to a seamless experience. This is your chance to grow your global career, make an impact in the commercial furniture industry, and leave a mark while staying rooted in your home country. Job Description As a Customer Care Specialist, you will manage inbound orders, oversee customer communications, and ensure timely deliveries. Your work directly supports both clients and suppliers while helping shape a smooth customer journey in the commercial furniture industry. Job Overview Employment type: Full-timeShift: Day Shift, 7 AM - 4 PM or 8 AM - 5 PM (Perth Time), Weekends OffWork setup: Permanent WFH Benefits Day 1 HMO coverage with free dependent Competitive Salary Package Permanent WFH arrangement Day shift schedule Fixed weekends off Salary Advance Program through our banking partner Unlimited upskilling through Emapta Academy courses Free 24/7 access to our office gyms Exclusive Emapta Lifestyle perks Unlimited opportunities for employee referral incentives Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment Qualifications At least 2 years of experience in the customer service space Experience in B2B sales and manufacturing environments Qualifications in Business, Customer Service, or similar are advantageous Strong attention to detail and process-driven approach ensuring customer satisfaction Strong relationship-building skills with customers and suppliers Proficiency in MS Office 365 Experience with HubSpot or equivalent CRM system preferred Daily Tasks Manage inbound order processes for timely and accurate processing Quoting, order entry, and order processing Handle all inbound communications Oversee the Advanta Loan Chair program Ensure timely outbound order delivery and maintain relationships with couriers and storage facilities Perform data entry and maintain records with precision Provide strong customer service support and maintain professional communication Collaborate with internal teams for smooth operations About the Client Our client is a leading Australian manufacturer specializing in commercial furniture and seating solutions. About Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. #J-18808-Ljbffr
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