Process Expert
2 weeks ago
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description: Responsible for driving process excellence through continuous improvement and alignment across business units. This includes analyzing and identifying opportunities for process enhancement, guiding leaders on Process Management and Lean Six Sigma practices, and ensuring business processes adhere to best practices and organizational strategies. Key Activities Involve: Translating requirements into efficient, standardized processes. Facilitating process mapping and ensuring system readiness (e.g., EPC, IO, ICs/CRM). Documenting process dependencies, risks, and controls. Maintaining and updating Policy and Process Manuals (PPMs). Ensuring end-to-end process alignment across all channels and touchpoints. Responsibilities: Analyze and evaluate business process improvement opportunities. Guide business unit leaders in understanding and using Process Management and Lean Six Sigma methods by establishing links between process improvement initiatives and business strategies and prioritizing high‑impact opportunities. Translate requirements into effective and efficient business processes that conform to best practices. Monitor alignment of systems and agreed processes across all touch points and channels: develop user stories, facilitate process‑mapping sessions, verify that all product codes are available in the system (EPC, IO), assemble and involve critical players to align end‑to‑end processes, standardize tooling for all users (systems such as ICs/CRM, web tools), policies, processes and training, and call out critical steps in process creation while providing recommendations. Identify, document and understand process dependencies. Document customer‑impacting processes of existing services. Prepare and amend PPMs to document agreed policies and processes. Identify risks that may impact operational activities, cost, and business direction. Recommend and document risks and controls driven by changes in policies and procedures. Equal Opportunity Employer: Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here. #J-18808-Ljbffr
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STRATEGY EXECUTION EXPERT
3 weeks ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description A Strategy Execution Expert is responsible for supporting the execution and monitoring of strategic initiatives by ensuring progress toward...
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Pateros, Philippines Citigroup Business Process Solutions Pte. Ltd. Full timeAt Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help...
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Territory Service Quality Expert
2 weeks ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Territory Service Quality Expert which would handle and Ensure end-to-end network solutions and readiness in time for all Globe and...
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VIP Service Management Expert
2 weeks ago
Pateros, Philippines Globe Telecom Full timeJob Description At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. End-to-End (E2E) Service Management Expert with proven expertise in overseeing service network performance for High Value Cabinets and...
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Expert - ICT Product Development
3 weeks ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Product Development is responsible for driving technical excellence and strategic product development across the Cyber Security/Cloud/BAS...
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Fraud Forensics Expert
5 days ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Performs investigation of fraud related cases and provides relevant information on the nature, root cause and potential impact of the...
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Partner Training Expert
1 week ago
Pateros, Philippines Globe Telecom Full timeAt Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Drives adoption of processes, systems, and best practices across all users by designing, developing, and delivering training programs....
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Director - Collections Senior Group Manager
3 weeks ago
Pateros, Philippines Citigroup Business Process Solutions Pte. Ltd. Full timeDiscover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Collections Sr Group Manager manages multiple teams...
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Territory Delivery Senior Expert
2 weeks ago
Pateros, Philippines Globe Telecom Full timeDUTIES AND RESPONSIBILITIES Build Delivery: Oversee and manage the end-to-end build process including SAQ, permitting, infrastructure, transport, telecom, and IBS, ensuring timely and quality delivery. Territory Alignment: Consistently align with the Territory Tribe and prioritize projects that significantly impact Territory KPIs. Innovation and Strategy:...
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Risk Model Senior Analyst, AVP
2 weeks ago
Pateros, Philippines Citigroup Business Process Solutions Pte. Ltd. Full timeDiscover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview Whether you’re at the start of your career or looking to...
