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The description provided contains multiple postings for Operational Excellence roles across various locations and companies. The core content includes responsibilities and qualifications for these roles, but the text is lengthy, repetitive, and interleaved with non-unified sections. The following refined version preserves the original job information while organizing it into clear, candidate-facing sections using only allowed HTML tags.

Operational Excellence — General Summary

Operational Excellence roles focus on process improvement, governance, training, data analysis, and stakeholder coordination to enhance efficiency, quality, and compliance across functions. Key activities typically include process design, release management, training development, performance reporting, audits, and ongoing improvement initiatives.

Representative Responsibilities (grouped by common themes)

• Process Design and Improvement: Advise on ITIL/LEAN/Six Sigma practices; design and update globally aligned processes; drive continual improvement; maintain process documentation.
• Release Management and Service Delivery: Coordinate transitions of new services into operations; collaborate with release managers, product teams, and project managers; ensure alignment with policies.
• Training and Knowledge Management: Deliver process/tool training; develop global training materials; support ITIL certification programs; maintain SOPs and training resources.
• Governance, Compliance, and Audits: Conduct process audits; monitor compliance with policies; develop governance frameworks; track action items and remediation.
• Data, Reporting, and Analytics: Produce regular process performance reports; analyze data to identify bottlenecks and opportunities; utilize Excel and other tools for insight.
• Stakeholder and Cross-Functional Collaboration: Work with operations, IT, HR, procurement, and franchisees; manage expectations; communicate clearly at all levels.

Representative Qualifications (high-level)

• Bachelor’s or related degree; 1-5+ years in operational excellence, process improvement, or related field depending on role.
• Experience with ITIL4, Lean, Six Sigma, Kaizen, or related methodologies; agile/scrum familiarity is a plus.
• Strong analytical skills and proficiency in Microsoft Excel; ability to analyze processes and data.
• Excellent written and verbal communication; ability to collaborate across teams and levels.
• Willingness to travel for audits, training, and field observations where required.

Sample Job Postings (highlights)

• Operational Excellence Supervisor — Pasig City: focus on process improvements, compliance, training delivery, and continuous improvement; responsibilities include process audits, development of training materials, and collaboration with branch teams. Qualifications include 1+ year in logistics/operational improvement; Lean/Six Sigma familiarity preferred.
• Operational Excellence Analyst — Pasig City: identify, analyze, and improve processes; collaborate cross-functionally; develop SOPs and training materials; ensure policy compliance; promote continuous improvement initiatives.
• Process Improvement Manager — Pasig/Ortigas: responsible for Restaurant Operating Systems integration across MultiBrand stores; manages system upgrades, data-driven improvement opportunities, stakeholder engagement, and governance.
• Process Improvement Scheduler — Various locations: manpower planning, scheduling, dispatch, and performance monitoring; requires organizational and analytical skills with scheduling tools.

Notes

Some postings include additional titles such as “Process Improvement Analyst,” “Process Improvement Officer,” “Process Improvement Scheduler,” and “Process Improvement Associate,” with overlapping themes and qualifications. If you intend to publish or reuse this content, consider selecting a single, unified posting or create separate refined postings for each role with consistent formatting.

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