Amazon Operations

Position Type: Full-time

Location: Philippines (Remote)

Schedule: M-F at least 4 hours PST overlap; 8:00AM to 1-2:00PM PST overlap during onboarding

About the Company

Our client is a US-based Amazon consulting and agency start-up supporting established brands with operational and strategic growth. The team has extensive experience in scaling brands across multiple global marketplaces and offers a proactive, hands-on partnership approach. With a growing portfolio of clients and thousands of SKUs under management, this is an exciting opportunity to join an emerging company shaping the next generation of Amazon consulting.

About the Role

As the Amazon Operations & Support Specialist, you will play a key role in keeping client operations running efficiently—from monitoring inventory and resolving cases to maintaining catalogs and coordinating shipments across global marketplaces. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving operational challenges, and takes pride in ensuring smooth day-to-day execution for Amazon accounts.

Responsibilities

• FBA Inventory & Replenishment – Follow a structured process to calculate FBA restock quantities, create and submit shipments in Seller Central, and generate shipping labels for clients. Ensure timely replenishment to maintain optimal inventory levels and product availability.
• Listing & Catalog Management Support – Identify and update incorrect or incomplete product information. Submit listing updates via Seller Central or Amazon flat files, assist in updating images, A+ content, and variations, and open/manage support cases to resolve catalog-related issues.
• Case & Issue Resolution Management – Open, track, and manage cases with Amazon Seller Support related to listings, reimbursements, or shipment discrepancies. Escalate unresolved issues, maintain thorough documentation, and ensure timely, accurate case resolution.
• Order & Shipment Coordination – Track replenishment timelines, inbound FBA deliveries, and shipping schedules while coordinating with suppliers, 3PLs, and logistics partners to prevent delays and stockouts.
• Operational Reporting & Research Support – Pull, analyze, and summarize operational data (e.g., replenishment, stranded inventory, and case reports). Draft meeting notes, prepare discussion summaries, and conduct research on opportunities ahead of sales events (e.g., deals, coupons, and promotions).
• Cross-Functional Collaboration – Communicate effectively with suppliers, logistics teams, and internal stakeholders to align on priorities and ensure smooth operational execution.

Competencies and QualificationsMust-Have

• At least 2 years of hands-on experience managing Amazon Seller Central operations, particularly in inventory and case management.
• Solid understanding of Amazon FBA processes, including replenishment workflows, shipment creation, and inbound reconciliation.
• Experience with flat files for catalog updates and bulk uploads.
• Familiarity with project management tools (e.g., Asana, Trello, ).

Nice-to-Have

• Experience with Helium 10, Jungle Scout, or Data Dive.
• Advanced Excel/Google Sheets skills (pivot tables, VLOOKUP/XLOOKUP, conditional logic, and reporting).
• Background in start-up or agency environments, managing multiple client accounts simultaneously.
• Exposure to international marketplaces (US, Japan, Canada, Mexico, EU).

What We Offer

• 100% Remote Work – Work from anywhere in the Philippines.
• Semi-flexible Working Hours
• Fringe benefits and 13th month pay eligibility
• Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning.
• Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.

Application Process

We understand that searching for a new job can be challenging, and we're here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.

The interview process includes a Recruiter Interview, Client Interview, and Assessment. As part of the process, candidates complete a hands-on task during the technical interview. Throughout each stage, we keep you informed and provide feedback as quickly as possible, ensuring you feel valued and supported throughout your journey with us.

Job Type: Full-time

Benefits:

• Work from home

Application Question(s):

• List the eCommerce platform experience you have.
• Can you work PST hours?

Experience:

• Amazon FBA Inventory & Replenishment: 2 years (Required)
• Amazon Listing & Catalog Management: 2 years (Required)

Work Location: Remote